An Adaptive Workforce as the Foundation for E-Collaboration
Charlene K. Stokes (Air Force Research Laboratory, USA), Joseph B. Lyons (Air Force Research Laboratory, USA), Daniel H. Schwartz (Air Force Research Laboratory, USA) and Stephanie D. Swindler (Air Force Research Laboratory, USA)
Copyright: © 2008
In support of our proposition, the following article will begin with examples of diverse areas of business that have been impacted by e-collaboration and illustrate how adaptability provides the underlying theme uniting the changes that are occurring. Then, focusing on individual adaptability, we will present a relevant performance model to be implemented in organizations. Based on this performance model, we will illustrate how organizations can begin to establish an adaptive workforce that will serve as the foundation for effective e-collaboration.
Key Terms in this Chapter
Dynamic Systems View: A dynamic systems view is based on systems theory, which emphasizes the importance of interdependence of relations.
Psychobiological Model: A model developed by Kock (2001) that posits several propositions stating that there is a positive link between the naturalness of a communication medium and the cognitive effort required to communicate via the medium. This link is counterbalanced by the degree of schema similarity among members and the level of learned schemas (cognitive adaptation) for interacting via the medium. Schema: A mental structure that represents some aspect of the world and assists in interacting with the world.
Compensatory Adaptation Theory: A theory developed by Kock (2001) that accounts for the adaptive behavior displayed by individuals engaged in computer-mediated communication, whereby individuals, applying increased cognitive effort, adapt their communication behavior (consciously and unconsciously) in order to compensate for the obstacles posed by computer mediation.
Adaptive Performance: Altering behavior to meet new demands created by the novel and often ill-defined problems resulting from changing and uncertain work situations.
E-Collaboration: Collaboration among individuals engaged in a common task using electronic technologies.
Knowledge Worker: One who works primarily with information or one who develops and uses knowledge in the workplace.