Abstract
The original HMM uses a natural language- or behaviour-driven development environment that can be adopted by development teams by using and integrating factors' categories in their system; that is why the authors propose the use of the holistic critical success factors management system (HCSFMS), and they implement a proof of concept (PoC) to prove this chapter's concept feasibility and levels of integration risks. The HCSFMS supports decision-making systems (DMS), business transformation projects, and enterprise architecture projects (EAP) (or simply the project). The PoC is based on a fictious case from the insurance domain.
TopIntroduction
A Critical Success Factor (CSF) is the most basic item of the Project and is selected and tuned to enable the Project’s goals refocus to insure the enterprise’s business sustainability. After detailed analyses processes, like the literature review process, CSFs are selected from various areas like business processes, accountancy, enterprise skills… This chapter combines Artificial Intelligence (AI), Knowledge Management (KM), heuristics/applied mathematical models (mainly used in the HMM), Enterprise Architecture (EA), information technology management, business transformation and various engineering fields; by using a central pool of CSFs. Integrating a HCSFMS should be the first fundamental strategic goal for the transformed business company and its decision system (Trad & Kalpić, 2018a, 2018b), as shown in Figure 1. Figure 1 is fundamental for the whole research project and used in the whole book.
Figure 1. Technology Trends (Cearley, Walker, Burke, 2016)
Key Terms in this Chapter
TOGAF: The Open Group’s architecture framework.
DMS: Decision-making system.
ICT: Information and communication technologies.
KM: Knowledge management.
Manager: Business transformation manager.
NLP: Natural language programming.
GUID: Global user identifier.
EA: Enterprise architecture.
TKM&F: Trad Kalpic methodology and framework.
Project: Business transformation project.
ADM: Architecture development method.
MM: Mathematical model.
ML: Mathematical language.
RQ: Research question.
EAP: Enterprise architecture project.
CSA: Critical success area.