Application of Natural Language Processing (NLP) Techniques in E–Governance

Application of Natural Language Processing (NLP) Techniques in E–Governance

Siddhartha Ghosh (G. Narayanamma Institute of Technology & Sc., India)
DOI: 10.4018/978-1-60566-713-3.ch008
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E-governance is the public sector’s use of information and communication technologies (ICT) with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent, and effective. Effective and efficient e-governments deploy information and communication technology systems to deliver services through multiple channels that are accessible, fast, secure, reliable, seamless, and coherent. To implement better government-to-government (G2G), government-to-business (G2B), government-to-enterprise (G2E) and government-to-citizen (G2C) services a good governance should not only utilize ICT, it has to be also serious about implementing natural language processing (NLP) Techniques to reach up to the masses and make e-governance successful one. This chapter shows the need of applying NLP technologies in the field of e-governance and also tries to focus on the issues, which can be resolved very easily with the help of these modern technologies. It also shows the advantages of applying NLP in e-governance.
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Good governance is an act of balancing the interests that cut across community, space and time. The task is multi-dimensional and requires the employment of tools that can articulate the process through meaningful participation of the common man. Once we talk about the common man we should also think about how they communicate and how they understand

If the major aims of e-governance are:

  • To strengthen and upgrade the present infrastructure of information technology in the ministry. It may also introduce the ICT for the first time in governance if it is not there till date.

  • To bring in transparency the functioning by placing the information, to the extent possible, in the public domain. Public should not just wait for a Right for Information acts. They should be available just with a mouse click.

  • To interlink the functioning of different offices to bring about synergy in the aspirations and enable effective and timely decision-making. Because the offline process are time consuming and tough to monitor.

  • To develop public grievances and complaint system and eliminate the need of personal visits to offices by the public. This is the area where lot of work has to be done. There are lots of issues with public, which needs to be answered. Government cannot close their eye for a long time.

  • To make available forms and information on the Internet and the facility of filling the applications from remote rural areas-Web enabled application system. Here the application of natural language processing (NLP) system can just totally change the face of a government.

Then the next major point should be:

  • Application of modern technologies by the e-governance (i.e. NLP techniques) to make a governance good governance, to make good governance a better one and then the best. And most important issue is to hold that position for a long time with making citizens happy.

What is Natural Language Processing (NLP)?

According to Wikipedia Natural language processing is a sub-field of artificial intelligence and linguistics. It studies the problems of automated generation and understanding of natural human languages. Natural language generation systems convert information from computer databases into normal-sounding human language, and natural language understanding systems convert samples of human language into more formal representations that are easier for computer programs to manipulate.



The idea of using digital computers in NLP is ‘old’, possibly because one of the first uses of computers was in breaking military codes in the Second World War. Some computer scientists appear to have reflection that Russian (for example) is just English in a different code. In which case, since codes can be broken, so can Russian. This idea assumes there is a common ‘meaning base’ to all natural languages, apart from of their surface differences. The overwhelming harmony among linguists is that this is simply not true.

‘Artificial Language Processing’, in the form of compilers and interpreters for programming languages, was a key element in the success of digital computers from their earliest days. This success indisputably expectanted research into NLP (and also encouraged an optimistic approach).

There have been cycles of sanguinity and pessimism in the field of NLP (we are possibly in a more optimistic phase at present); although some very real advances have been made, the target of a general NLP system remains intangible. Historically, computer scientists have often been far too over-optimistic about NLP, probably for some of the reasons noted above.

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Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
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Table of Contents
Marijn Janssen
Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
Chapter 1
Bharat Maheshwari, Vinod Kumar, Uma Kumar, Vedmani Sharan
Electronic government (E-government) portals are considered one of the most popular conduits for offering government services online. Successful... Sample PDF
A Framework for E-Government Portal Development
Chapter 2
Petter Gottschalk
The mobilization of electronic information across government organizations has the potential of modernizing and transforming information exchanges.... Sample PDF
E-Government Interoperability: Frameworks for Aligned Development
Chapter 3
Mahfuz Ashraf, Jo Hanisch, Paul Swatman
While there is hope that ICT interventions will lead to socio-economic development in developing countries, there is a dearth of research concerning... Sample PDF
An Explorative Study of Dynamic Influences on ICT-Led Developmental Impact at Community Level
Chapter 4
Marc Holzer, Aroon Manoharan
The chapter is based on a study of global municipal Web portals conducted through a collaboration between the E-Governance Institute at... Sample PDF
Tracking the Digital Divide: Studying the Association of the Global Digital Divide with Societal Divide
Chapter 5
Charru Malhotra, V.M. Chariar, L.K. Das
The speed and outreach enabled by information and communication technologies (ICT) have improved mechanisms of delivery of information, services and... Sample PDF
Making ICT more Meaningful for Governance in the Rural Areas: Role of the Community Knowledge Systems
Chapter 6
Sandeep Kaur, N. Mathiyalagan
ICTs in general and e-governance in particular offer tremendous opportunities for improving demand-driven transparent and accountable service... Sample PDF
Impact of E-Government Implementation on Poverty Reduction in Rural India: Selected Case Studies
Chapter 7
Subhajit Choudhury, Sudhir Kumar
The chapter introduces information communication technology and its importance with respect to digital divide. Digital divides is the connotation of... Sample PDF
E-Governance: Tool for E-Democracy and Citizen Empowerment in the Horizon of Information Technology Era in Developing Society in India, Nepal and Bangladesh
Chapter 8
Siddhartha Ghosh
E-governance is the public sector’s use of information and communication technologies (ICT) with the aim of improving information and service... Sample PDF
Application of Natural Language Processing (NLP) Techniques in E–Governance
Chapter 9
Anand Agrawal
A primary goal of e-governance is providing online-services to citizens over the internet (Web portals) to facilitate government-to-citizen (G2C)... Sample PDF
Assessing E-Governance Online-Service Quality (EGOSQ)
Chapter 10
Sundresan Perumal
As the world is streaming into an electronic world there are still huge communities that don’t understand the evolution government into the era of... Sample PDF
The Success Model of Evolution from Government to E-Governance
Chapter 11
Shafi Al-Shafi, Vishanth Weerakkody
This chapter examines the adoption of free wireless internet parks (iPark) by Qatari citizens as means of accessing electronic services from public... Sample PDF
Technology Acceptance of Free Wireless Internet Park Initiatives
Chapter 12
Yogesh K. Dwivedi
The main purpose of this chapter is to provide readers an exhaustive list of references focused upon electronic government related issues.The... Sample PDF
A Bibliometric Analysis of Electronic Government Research
Chapter 13
C.S.R. Prabhu
The National e-Governance Plan (NeGP) proposes citizen service delivery up to the village level through various channels including village kiosks.... Sample PDF
Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery
Chapter 14
Swamy Tribhuvananda H.V., Gopakumar K.
ICTs are increasingly being recognized by the people across the globe as essential tools of development – tools that can empower them, enhance... Sample PDF
E-Halli: An Opportunity to Become Rural Entrepreneurs
Chapter 15
Moaman Al-Busaidy, Vishanth Weerakkody
With the advancement of the Internet and supporting information and communication technologies, e-government has emerged as an effective means of... Sample PDF
E-Government Implementation in Oman: A Preliminary Investigation
Chapter 16
Vineeta Dixit
Information communications technologies (ICTs) are one of the major areas of research and investment in developing countries because they seem to... Sample PDF
Telecentres: The New Public Spheres?
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