A B2E Solution: Change Management Perspectives
Paul Hawking (Victoria University, Australia), Susan Foster (Monash University, Australia) and Andrew Stein (Victoria University, Australia)
Copyright: © 2004
This chapter looks at the evolving nature of enterprise resource planning systems and how companies are using these systems to support the implementation of a business-to-employee (B2E) solution. In recent times there has been a plethora of research associated with the impact and implications of e-commerce/e-business. Much of this research has focused on the various business models such as business-to-business and business-to-consumer with the importance of developing customer and partner relationships being espoused. However, there has been little attention paid to the potential of business-to-employee systems, and the role the Internet can play in improving business-to-employee relationships. This chapter looks at the emerging B2E model and uses Australian case studies to look at the change management issues associated with employee self-service applications.