Benefit Realisation with SAP: A Case Study

Abstract

SAP is one of the dominating enterprise resource planning (ERP) software, which is used as an essential part of enterprise-wide information systems. While it can significantly contribute towards an organization’s competitiveness by increasing efficiencies across various functional units, it can, on the other hand, bring about disasters if implemented incorrectly. Literature presents both implementation successes and failures. This chapter presents a successful SAP implementation in the WATER CORPORATION in Western Australia. A “Benefit Realization Strategy and Realization Process” was considered to be the key success factor in the implementation of SAP. The chapter describes the benefit realization structure and process and discusses how SAP was implemented successfully within this framework. The benefits realization and its impact are presented. Finally, future directions are highlighted.