Building a Competitive Intelligence System: An Infrastructural Approach

Building a Competitive Intelligence System: An Infrastructural Approach

Egbert Philips (University of Nijmegen, The Netherlands)
DOI: 10.4018/978-1-59140-142-1.ch010
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Abstract

Competitive intelligence is understood as the process of acquiring environmental data and transforming them into strategic relevant intelligence. To realize the activities in the four stages of the intelligence process (directing, collecting, analyzing and distributing), a so-called intelligence infrastructure is needed. This infrastructure consists of all the requirements (division of tasks and responsibilities, human resources, and ICT) to perform the intelligence activities. In this chapter we propose an infrastructural approach to designing and implementing a competitive intelligence system. In the infrastructural approach, it is acknowledged that ICT solutions are only a part of the total infrastructure, realizing the CI activities. Moreover, the infrastructural approach is characterized by a specific view on the development process. The different elements of the infrastructure are simultaneously developed and the design of the process is actually executed by the future users. The goal of this participative design process is to create user commitment by taking the interests and needs of the potential users into account. This commitment is supposed to be a necessary prerequisite for a successful implementation of a CI infrastructure. In this chapter, a case is described to illuminate how an infrastructural approach with respect to CI works.

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Table of Contents
Chapter 1
Dirk Vriens
This chapter discusses the role of ICT for competitive intelligence activities. To this end, it starts with an introduction to competitive... Sample PDF
The Role of Information and Communication Technology in Competitive Intelligence
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Chapter 2
Paul Hendriks, Wendy Jacobs
Assessing the value of ICT to support Competitive Intelligence presumes an understanding of the relationship between the two. The chapter argues... Sample PDF
Sharp Connection: Linking Competitive Intelligence and Intranets
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Chapter 3
Edna O.F. Reid
A great deal of current as well as previous studies on web links has focused mostly on improving the performance of information retrieval systems.... Sample PDF
Using Web Link Analysis to Detect and Analyze Hidden Web Communities
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Chapter 4
Dirk Vriens, Jan Achterbergh
In this chapter the role of ICT for competitive intelligence is approached from the perspective of strategy formulation. The authors hold the view... Sample PDF
Enabling Strategy Formulation by ICT: A Viable Systems Approach
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Chapter 5
Etiënne Rouwette, Jac A.M. Vennix
This chapter focuses on the use of groupware to support local governments in activities in the intelligence cycle. Local governments in The... Sample PDF
Using Groupware to Gather and Analyze Intelligence in a Public Setting: Development of Integral Safety Plans in an Electronic Meeting
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Chapter 6
Özge Pala, Dirk Vriens, Jac A.M. Vennix
To survive in a complex and dynamic world, organizations need relevant, timely, and accurate information about their environment. Due to the... Sample PDF
Improving Competitive Intelligence Through System Synamics
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Chapter 7
Marco van der Kooij
To manage their performance in a dynamic and complex environment, organizations need forward-looking intelligence. Forward-looking intelligence is... Sample PDF
A Framework for Business Performance Management
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Chapter 8
Dirk Vriens, Jan Achterbergh
In the collection stage of the intelligence cycle, one has to determine relevant sources, access them and retrieve data from them. For each data... Sample PDF
The Source Map: A Means to Support Collection Activities
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Chapter 9
Paul Hendriks
The spatial element, which is omnipresent in data and information relevant to organizations, is much underused in the decision-making processes... Sample PDF
Intelligence from Space: Using Geographical Information Systems for Competitive Intelligence
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Chapter 10
Egbert Philips
Competitive intelligence is understood as the process of acquiring environmental data and transforming them into strategic relevant intelligence. To... Sample PDF
Building a Competitive Intelligence System: An Infrastructural Approach
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Chapter 11
Jan Achterbergh, Dirk Vriens
In this chapter, we explore the role of simulation games for intelligence activities. Although games have been used in intelligence activities, the... Sample PDF
It's All in the Game: How to Use Simulation-Games for Competitive Intelligence and How to Support Them by ICT
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Chapter 12
Theo van Mullekom, Jac A.M. Vennix
Scenario analysis has been used as a technique to support strategy formulation for several decades. During scenario analyses, the effects of... Sample PDF
Using Groupware to Build a Scenario-Based Early Warning System
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