MLA
Hamilton, J. "Building and Managing Modern E-Services." Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 999-1023. https://doi.org/10.4018/978-1-61520-969-9.ch060
APA
Hamilton, J. (2010). Building and Managing Modern E-Services. In I. Management Association (Ed.), Business Information Systems: Concepts, Methodologies, Tools and Applications (pp. 999-1023). IGI Global. https://doi.org/10.4018/978-1-61520-969-9.ch060
Chicago
Hamilton, J. "Building and Managing Modern E-Services." In Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 999-1023. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-969-9.ch060
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