MLA
Kett, Holger. "A Business Model Approach for Service Engineering in the Internet of Services." Best Practices and New Perspectives in Service Science and Management, edited by Patricia Ordóñez de Pablos and Robert D. Tennyson, IGI Global, 2013, pp. 228-236. https://doi.org/10.4018/978-1-4666-3894-5.ch013
APA
Kett, H. (2013). A Business Model Approach for Service Engineering in the Internet of Services. In P. Ordóñez de Pablos & R. Tennyson (Eds.), Best Practices and New Perspectives in Service Science and Management (pp. 228-236). IGI Global. https://doi.org/10.4018/978-1-4666-3894-5.ch013
Chicago
Kett, Holger. "A Business Model Approach for Service Engineering in the Internet of Services." In Best Practices and New Perspectives in Service Science and Management, edited by Patricia Ordóñez de Pablos and Robert D. Tennyson, 228-236. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3894-5.ch013
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