Business Process Reengineering and ERP: Weapons for the Global Organization
Marianne Bradford (North Carolina State University, USA), Robert Gingras (Business Process and Technology Advisor, USA) and Jonathan Hornby (SAS Institute, USA)
Copyright: © 2008
This chapter suggests that reengineering is an analysis of existing processes you wish to change to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. There are two distinct methods of reengineering, technology-enabled and clean-slate, with most global companies choosing somewhere in between. There are also a number of principles any reengineering project team should understand before embarking on a reengineering effort, and these are discussed from a global perspective. The chapter concludes with how to select processes to reengineer, lessons learned from global reengineering, benefits of global reengineering, and future implications.