Case Study: Enterprise Integration and Process Improvement

Case Study: Enterprise Integration and Process Improvement

R. Duran (Catena Technologies Pte Ltd, Singapore)
DOI: 10.4018/978-1-59140-887-1.ch014
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Enterprise integration (EI) can be a major enabler for business process improvement, but it presents its own challenges. Based on the process improvement experiences of banks in several different countries, this chapter examines common EI challenges and outlines approaches for combining EI and process improvement to achieve maximum benefit. Common EI-related process improvement challenges are poor usability within the user desktop environment, a lack of network-based services, and data collection and management limitations. How EI affects each of these areas is addressed, highlighting specific examples of how these issues present themselves in system environments. The latter part of this chapter outlines best practices for combining EI with process improvement in relation to the challenges identified. Guidelines are provided on how to apply these practices in different organizational contexts.

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Table of Contents
Wing Lam, Venky Shankararaman
Chapter 1
W. Lam, V. Venky Shankararaman
Over the last few years, the importance of enterprise integration has grown significantly. As organizations expand, become more distributed, and... Sample PDF
Dissolving Organisational and Technological Silos: An Overview of Enterprise Integration Concepts
Chapter 2
A. Schwinn
The effectiveness and efficiency of information systems are closely related to the degree of integration between applications. In order to support... Sample PDF
Success Factors and Performance Indicators for Enterprise Application Integration
Chapter 3
A. Elbanna
This chapter introduces one of the social problems that could affect the integration of the implementation team and highlights its effect on the... Sample PDF
... and the Social Matters
Chapter 4
A. Tarhan, C. Gencel, O. Demirors
The acquisition of software-intensive systems demands significant work on requirements prior to establishing the contract. Two significant... Sample PDF
Precontract Challenges: Two Large System Acquisition Experiences
Chapter 5
A. Manzer
A mechanism is presented to construct an enterprise process by integrating component processes. This approach supports the formation of value-added... Sample PDF
Process Integration Through Hierarchical Decomposition
Chapter 6
A. Ciganek, M. Haines, W. Haseman, L. Ngo-Ye
This chapter presents a specific case in which a company explores the use of XML Web services in conjunction with an integration broker. Several... Sample PDF
Using a Standards-Based Integration Platform for Improving B2B Transactions
Chapter 7
B. Cameron
Business process modeling (BPM) is a topic that is generating much interest in the information technology industry today. Business analysts, process... Sample PDF
The Changing Nature of Business Process Modeling: Implications for Enterprise Systems Integration
Chapter 8
C. Lawrence
Knowledge-intensive administration and service activity has features favouring a particular architectural approach to business process integration.... Sample PDF
Business Process Integration in a Knowledge-Intensive Service Industry
Chapter 9
M. Anastasopoulos
Modern business applications consist of many subsystems (or components) potentially developed and maintained by diverse organizations. Generally... Sample PDF
A Systematic Approach for the Development of Integrative Business Applications
Chapter 10
G. Jiménez-Pérez
This chapter presents a software tool to simplify application integration among enterprises. The visual environment provides facilities to display... Sample PDF
Visual Environment for Supply Chain Integration Using Web Services
Chapter 11
J. García-Guzmán, M. Sánchez-Segura, A. Amescua-Seco, M. Navarro
This chapter introduces a framework for designing; distributing; and managing mobile applications that uses and updates information coming from... Sample PDF
A Framework for Information Systems Integration in Mobile Working Environments
Chapter 12
M. Yoo
The agent paradigm in general underlines the interaction phenomenon in a collaborative organization while respecting the autonomy and... Sample PDF
Enterprise Application Integration from the Point of View of Agent Paradigm
Chapter 13
T. Osman
Web services are used in enterprise distributed computing technology including ubiquitous and pervasive computing and communication networks.... Sample PDF
Web Services Hybrid Dynamic Composition Models for Enterprises
Chapter 14
R. Duran
Enterprise integration (EI) can be a major enabler for business process improvement, but it presents its own challenges. Based on the process... Sample PDF
Case Study: Enterprise Integration and Process Improvement
Chapter 15
G. Seshadri
SOA or service-oriented architecture is an innovative approach to enterprise application integration that increases the benefits of EAI by means of... Sample PDF
Case Study Implementing SOA: Methodology and Best Practices
Chapter 16
S. Lee, W. Lam
This case describes a pilot project to implement a financial portfolio system (FPS) within Jwon Bank. (The case is based on a real-life... Sample PDF
Application Integration: Pilot Project to Implement a Financial Portfolio System in a Korean Bank
Chapter 17
S. Chung
The primary objective of this case study is to discuss a retail business information system illustrating an e-business integration example among a... Sample PDF
Case Study: Service-Oriented Retail Business Information System
Chapter 18
V. Thillairajah, S. Gosain, D. Clarke
This chapter touches on some basics on RFID and covers business opportunities as well as some of the relevant challenges to be faced. Although it is... Sample PDF
Realizing the Promise of RFID: Insights from Early Adopters and the Future Potential
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