Changing the Old Order: Sequencing Organizational and Information Technology Change to Achieve Successful Organizational Transformation

Changing the Old Order: Sequencing Organizational and Information Technology Change to Achieve Successful Organizational Transformation

Chris Sauer (The University of New South Wales, Australia)
DOI: 10.4018/978-1-59904-408-8.ch012
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This chapter describes the transformation of the motor vehicle registration and driver licensing business of the Roads and Traffic Authority of the Australian state of New South Wales. At the heart of this transformation which took place between 1989 and 1992 is a system called DRIVES. The project was innovative in the technology platform it devised and in the CASE technology it used to build the application. The new system has paid for itself at the same time as transforming the Roads and Traffic Authority’s way of doing the business. In addition it has generated new strategic opportunities. The iterating sequence of steps, or looped path, by which the Roads and Traffic Authority achieved its organizational transformation is compared with the more traditional top-down path. The looped path helps prepare the organization for the information technology change, makes risk more manageable by reducing the dependence between steps in the path, and leads to strategic benefits after the organizational changes have been mastered. Thus, we say that the particular order in which change was undertaken led to the new organizational order.

Complete Chapter List

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Chapter 1
Suresh Chalasani, Dirk Baldwin, Jayavel Souderpandian
This case focuses on the development of information systems for not-for-profit volunteer-based organizations. Specifically, we discuss an... Sample PDF
Information System for a Volunteer Center: System Design for Not-For-Profit Organizations with Limited Resources
Chapter 2
Nava Pliskin, Marta Zarotski
Dead Sea Works is an international multi-firm producer of Potash and other chemicals whose sales for 1998 were about $500 million. In 1996, the... Sample PDF
Big-Bang ERP Implementation at a Global Company
Chapter 3
Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos
Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget... Sample PDF
Challenges of Complex Information Technology Projects: The MAC Initiative
Chapter 4
James I. Penrod, Ann F. Harbor
Higher education is changing. Driven by the need to increase productivity, quality, and access while meeting the challenges of competition... Sample PDF
Designing and Implementing a Learning Organization-Oriented InformationTechnology Planning and Management Process
Chapter 5
Pieter Blignaut, Iann Cruywagen
An information kiosk system is a computer-based information system in a publicly accessible place. Such a system was developed for a large public... Sample PDF
Development of an Information Kiosk for a Large Transport Company: Lessons Learned
Chapter 6
Dan Lim
Many people in higher education wonder where the rapid changes in information technology are going to take them. Many more fear that the ongoing... Sample PDF
Fostering a Technology Cultural Change: The Changing Paradigms at the University of Minnesota Crookston
Chapter 7
Folker den Braber, Arne Bjørn Mildal, Jone Nes, Ketil Stølen, Fredrik Vraalsen
During a field trial performed at the Norwegian telecom company NetCom from May 2003 to July 2003, a methodology for model-based risk analysis was... Sample PDF
Experiences from Using the CORAS Methodology to Analyze a Web Application
Chapter 8
Vincent C Yen
This case study is based on a multi-year information systems plan for a marketing firm. Initially, the investigation was enterprise-wide. We... Sample PDF
Systems Requirements and Prototyping
Chapter 9
Victor Portougal
This case details the implementation of the Systems Applications & Products (SAP) Production Planning module at EA Cakes Ltd. The market forced the... Sample PDF
ERP Implementation for Production Planning at EA Cakes Ltd.
Chapter 10
Martin Müller, Rolf Pfeifer
The case to be discussed is a joint project between the university of Zurich and “SwissPaper,” a large paper mill in Switzerland. The paper mill had... Sample PDF
Developing Effective Computer Systems Supporting Knowledge-Intensive Work: Situated Design in a Large Paper Mill
Chapter 11
Tom Butler
This article explores the political relationships, power asymmetries, and conflicts surrounding the development, deployment, and governance of... Sample PDF
Power Conflict, Commitment and the Development of Sales and Marketing IS/IT Infrastructures at Digital Devices, Inc.
Chapter 12
Chris Sauer
This chapter describes the transformation of the motor vehicle registration and driver licensing business of the Roads and Traffic Authority of the... Sample PDF
Changing the Old Order: Sequencing Organizational and Information Technology Change to Achieve Successful Organizational Transformation
Chapter 13
Monideepa Tarafdar, Sanjiv D. Vaidya
This case describes challenges in the adoption and implementation of IT in two public sector enterprises in the postal and distribution businesses... Sample PDF
Adoption and Implementation of IT in Developing Nations: Experiences from Two Public Sector Enterprises in India
Chapter 14
Mobile Technology  (pages 234-244)
Paul Cragg, Prue Chapman
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Mobile Technology
Chapter 15
Antonio Diaz-Andrade, Martín Santana-Ormeño
This study describes the strategy and information technology adopted by Peru’s National Superintendent of Public Registries (SUNARP) to meet its... Sample PDF
Technological Modernization of Peru's Public Registries
Chapter 16
Jeremy Rose
This case concerns an information systems and technology (IS/IT) action research intervention into a train operating company in the newly privatized... Sample PDF
Information Systems and Technology Outsourcing: Case Lessons from ‘Travel Track'
Chapter 17
Wita Wojtkowski, Marshall Major
The focus of this case study is a successful regional law firm (an information intensive enterprise) that integrates information technology to... Sample PDF
Enterprise Information Portals: Efficacy in the Information Intensive Small to Medium Sized Business
Chapter 18
Purnendu Mandal
ABC Engineering is a Melbourne-based job shop manufacturing company. The company attempted a major improvement in the information technology area by... Sample PDF
Implementation of Information Technology in a Job Shop Manufacturing Company: A Focus on ManuSoft
Chapter 19
Risto Rajala, Matti Rossi, Virpi Kristiina Tuunainen
This case describes evolution of a small software company through three major phases of its life cycle. During the first phase, the business was... Sample PDF
Software Vendor's Business Model Dynamics Case: TradeSys
Chapter 20
Michelle Fong
Foreign direct investment has been a common conduit of technology transfer for the locally funded enterprises in the host country to adopt foreign... Sample PDF
The Foreign Banks' Influence in InformationTechnology Adoption in the Chinese Banking System
Chapter 21
Yuan Long, Fiona Fui-Hoon Nah, Zhanbei Zhu
In response to increasing competition and technological advancement, Shanghai BellCo., Ltd., a leading telecommunications enterprise located in... Sample PDF
Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation
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