Cultural Interpretation of E-Commerce Acceptance in Developing Countries: Empirical Evidence from Malaysia and Algeria

Cultural Interpretation of E-Commerce Acceptance in Developing Countries: Empirical Evidence from Malaysia and Algeria

Zakariya Belkhamza (Universiti Malaysia Sabah, Malaysia)
Copyright: © 2009 |Pages: 17
DOI: 10.4018/978-1-60566-100-1.ch009
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Global deployment in information and communication technology requires understandings of the cultural constraints in technology acceptance and usage behavior. Prior research indicates that the salient technology acceptance models may not be applicable to all cultures since empirical support was mainly obtained from North America and developed countries. There has been little research done on technology acceptance and usage behavior in the context of developing countries which exhibit distinctive cultural differences from developed countries. The purpose of this study is to test the cross-cultural applicability of technology acceptance model in two developing countries, Malaysia and Algeria, and to investigate the influence of cultural values on the acceptance of e-commerce. The four cultural values of individualism/ collectivism, power distance, uncertainty avoidance, and masculinity/femininity identified by Hofstede are posited to comparatively explain the e-commerce acceptance in the context of the two countries. Only uncertainty avoidance was found to moderate the relationship between perceived usefulness and intention to use e-commerce, whereas the other three national culture dimensions did not moderate the relationship, which validate the longstanding notion of important cultural differences between Malaysia and Algeria and show that those differences extend to the e-commerce context.
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Culture And Information And Communication Technologies

The study of the relationship between culture and information technology has taken several directions in cultural anthropology. The reference discipline of anthropology provides additional insight as well as support for focusing on the relationship between cultural and information technology. Anthropologists like Bertolotti (1984) points out that the culture of a country or region greatly affects the acceptance of technology through its beliefs and values about modernization and technological development. Thus, ignoring the cultural context can result in delays or, at worse, failures in information technology adoption process (Matta and Boutros 1989).

Straub (1994) suggests that cultural factors have a significant effect on technology diffusion process ranging from evaluation to adoption, use and performance. Burn (1995) believes that cultural values affect the efficacy of technology transfer across national boundaries. Particularly, culture is considered to be the most important factor in technology transfer from industrialized countries to developing ones. As the way technology is perceived and used in organizations is embedded in certain cultural environment, successful information technology implementation across cultures addresses both the technological readiness and the wider cultural and national setting within which the organization operates (Cummings and Guynes, 1994; Tricker, 1988; Robey and Rodriguez-Diaz, 1989).

Limaye and Victor (1991) argue that although information technology in business organizations around the world would converge, the conveyed meaning and the outcomes of information technology use may remain culturally oriented. There have been ample evidences in information systems literature on cultural differences regarding to the perception and use of information technology, and the way it is managed and transferred.

Complete Chapter List

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List of Reviewers
Table of Contents
Omar A. El Sawy
Chapter 1
Richard Boateng, Alemayehu Molla, Richard Heeks
This chapter undertakes a meta-analysis of the published literature on e-commerce in developing economies (DEs). The aim is to take stock of the... Sample PDF
E-Commerce in Developing Economies: A Review of Theoretical Frameworks and Approaches
Chapter 2
Reinhold Decker
This chapter outlines and discusses current empirical findings and conceptual ideas concerning the status quo and future prospects of e-commerce in... Sample PDF
Significance and Success Factors of E-Commerce in China and Russia: An Empirical View
Chapter 3
Sushil K. Sharma, Jatinder N.D. Gupta
The past few years have seen a rise in the number of companies’ embracing e-commerce technologies in developing countries and the volume of... Sample PDF
Identifying Factors for Lack of E-Commerce in Developing Countries
Chapter 4
Antonis C. Stylianou, Stephanie S. Robbins, Pamela Jackson
It is widely recognized that e-commerce represents a critical resource for most business organizations. With over 1.3 billion people and... Sample PDF
E-Commerce Development in China: An Exploration of Perceptions and Attitudes
Chapter 5
Mahesha Kapurubandara
Acceptance of the Internet has paved the way towards the development of virtual communities that keep increasing in the current information society... Sample PDF
E-Commerce Adoption and Appropriation by SMEs in Sri Lanka
Chapter 6
Alev M. Efendioglu
The number of Internet users around the world has been steadily growing and this growth has provided the impetus and the opportunities for global... Sample PDF
E-Commerce in Developing Countries: Impediments and Opportunities
Chapter 7
Victor van Reijswoud, Arjan de Jager
E-governance is a powerful tool for bringing about change to government processes in the developing world. It operates at the crossroads between... Sample PDF
E-Governance in Uganda: Experiences and Lessons Learned from the DistrictNet Programme
Chapter 8
Abdelbaset Rabaiah
This chapter illustrates the impact of electronic government (e-government) on electronic commerce (e-commerce) development and implementation in... Sample PDF
E-Government and Its Impact on E-Commerce in LDCs
Chapter 9
Zakariya Belkhamza
Global deployment in information and communication technology requires understandings of the cultural constraints in technology acceptance and usage... Sample PDF
Cultural Interpretation of E-Commerce Acceptance in Developing Countries: Empirical Evidence from Malaysia and Algeria
Chapter 10
Ahu Genis-Gruber
E-commerce has been a widely used mean to purchase goods and services all over the world. This study investigates the role of cultural differences... Sample PDF
Cultural Differences, Information Technology Infrastructure, and E-Commerce Behavior: Implications for Developing Countries
Chapter 11
Kamel Rouibah
With the widespread use of mobile phones in the Arab world, companies, including banks, are offering different communication channels for their... Sample PDF
Mobile-Commerce Intention to Use via SMS: The Case of Kuwait
Chapter 12
Ayoub Yousefi
This study presents a theoretically-based model for economic analysis of electronic commerce in developing countries. The Porter diamond model is... Sample PDF
An Economic Framework for the Assessment of E-Commerce in Developing Countries
Chapter 13
Lena Aggestam
B2B development has been faster in the developed world comparing to developing countries. This chapter proposes a “tool” for managing CSF in B2B... Sample PDF
Guidelines for Preparing Organizations in Developing Countries for Standards-Based B2B
Chapter 14
Dimitrios Xanthidis, David Nicholas, Paris Argyrides
This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of... Sample PDF
A Proposed Template for the Evaluation of Web Design Strategies
Chapter 15
Jameleddine Ziadi, Abderrazzak Ben Salah
This chapter has as an aim the identification of the present reality of the e-commerce activity in Tunisia and the challenges its faces. After... Sample PDF
Electronic Commerce Reality in Tunisia
Chapter 16
Hongxiu Li
This chapter introduces the four sets of prerequisites for successful electronic commerce (e-commerce) development, including national factors... Sample PDF
Electronic Commerce in China: Can We Wake Up the Giant?
Chapter 17
Sherif Kamel
Emerging information and communication technology is driving transformation and change in the cyberspace. Speed, competition and globalization are... Sample PDF
Evolution of Electronic Procurement in Egypt: Case of
Chapter 18
Borislav Jošanov, Marijana Vidas-Bubanja, Emilija Vuksanovic, Ejub Kajan, Bob Travica
The authors of this chapter constructed and published multidimensional model for the evaluation of e-commerce diffusion in any country. According to... Sample PDF
The State and Development of E-Commerce in Serbia
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