MLA
Alam, Syed Shah, et al. "Customer Satisfaction in Online Shopping in Growing Markets: An Empirical Study." Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business, edited by Information Resources Management Association, IGI Global, 2021, pp. 1878-1892. https://doi.org/10.4018/978-1-7998-8957-1.ch093
APA
Alam, S. S., Ali, M. H., Omar, N. A., & Hussain, W. M. (2021). Customer Satisfaction in Online Shopping in Growing Markets: An Empirical Study. In I. Management Association (Ed.), Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business (pp. 1878-1892). IGI Global. https://doi.org/10.4018/978-1-7998-8957-1.ch093
Chicago
Alam, Syed Shah, et al. "Customer Satisfaction in Online Shopping in Growing Markets: An Empirical Study." In Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business, edited by Information Resources Management Association, 1878-1892. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-8957-1.ch093
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