Designing Organisational Memory in Knowledge-Intensive Companies: A Case Study
Dee Alwis (Brunel University, UK), Vlatka Hlupic (Brunel University, UK) and George Rzevski (Brunel University, UK)
Copyright: © 2003
Organisational memory refers to the storage of a company’s collective expertise and experience that is cultivated through human and technological networks for improving organisational performance. A knowledge-sharing environment gives employees access to the most innovative and creative ideas that exist within the company and translates into significant business opportunities for the organisation. In this chapter, the issues related to designing organisational memory in knowledge-intensive companies are investigated using a case study example. Key findings of the case study are outlined, and a framework is proposed to assist knowledge-intensive organisations in implementing and managing a corporate knowledge base.