This chapter provides a discussion of findings and a summary of the results of the case study conducted. The discussion also includes a section on the limitations of the case study followed by two sections highlighting the contributions of the theoretical model, the effectiveness benchmarking tools proposed, and the results of the case study. The first study contributions section includes implications for business and practice, while the second contributions section includes implications for research, scholars, and recommendations for future studies. The chapter concludes with a summary.
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