A Distributed Cognition Analysis of Mobile CSCW

A Distributed Cognition Analysis of Mobile CSCW

Mikael Wiberg (Umea University, Sweden) and Ake Gronlund (Umea University, Sweden)
Copyright: © 2002 |Pages: 6
DOI: 10.4018/978-1-931777-14-8.ch019
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Abstract

We use a distributed cognition perspective to analyse mobile CSCW (computer supported co-operative work) among service technicians at a telecom operator. We focus on three aspects, the physical conditions for the interaction, the knowledge necessary for the management of the interaction, and the technology (cognitive tools) that can support the interaction.

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