MLA
Gatautis, Rimantas, and Elena Vitkauskaite. "E-Government Services: Creating Value Through Services’ Quality." Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction, edited by Denis Yannacopoulos, et al., IGI Global, 2014, pp. 42-59. https://doi.org/10.4018/978-1-4666-5129-6.ch003
APA
Gatautis, R. & Vitkauskaite, E. (2014). E-Government Services: Creating Value Through Services’ Quality. In D. Yannacopoulos, P. Manolitzas, N. Matsatsinis, & E. Grigoroudis (Eds.), Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction (pp. 42-59). IGI Global. https://doi.org/10.4018/978-1-4666-5129-6.ch003
Chicago
Gatautis, Rimantas, and Elena Vitkauskaite. "E-Government Services: Creating Value Through Services’ Quality." In Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction, edited by Denis Yannacopoulos, et al., 42-59. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5129-6.ch003
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