Effective Integration of Computer-Supported Collaborative Learning into Knowledge Management Structures: A Model and an Evaluation Framework
Francisco M.M. Neto (Federal University of Campina Grande, Brazil and Serpro - Federal Service of Data Processing, Brazil) and Francisco V. Brasileiro (Federal University of Campina Grande, Brazil)
Copyright: © 2004
Support for knowledge management (KM) requires mechanisms for creation, mapping and transference of knowledge. Many organizations use computer tools, like knowledge mapping tools, knowledge repositories, tools to support communities of practice and computer-supported collaborative learning (CSCL), to achieve these goals. In particular, CSCL can support knowledge transfer at the same time that it improves the process of creating new knowledge. However, whole CSCL potential to transfer knowledge and foment learning is not being used adequately, mainly because of the lack of appropriate integration with other KM tools. In fact, there is a lack of guidance on how to effectively integrate CSCL into KM and how to evaluate the benefits of this integration. This chapter fills in this gap by proposing a model to improve KM through the consistent and effective integration of CSCL into the KM structure of organizations. It also describes a framework to evaluate the results of this integration.