MLA
Goldsmith, Ronald E. "Electronic Word-of-Mouth." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 2143-2149. https://doi.org/10.4018/978-1-59904-943-4.ch164
APA
Goldsmith, R. E. (2008). Electronic Word-of-Mouth. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 2143-2149). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch164
Chicago
Goldsmith, Ronald E. "Electronic Word-of-Mouth." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 2143-2149. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch164
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