This chapter describes an empirical study that aimed to collect UK small business managers’ views on the importance of staff skills in supporting their business operations and success. The study formed an important part of the HAPPINESS Project funded by the European Commission. The project proposed a hybrid skills model for identifying skill needs to meet the demand in Small and Medium Sized Enterprises (SMEs) across Europe. It is argued that a competent ICT worker should possess not only technical skills, but also other skills such as skills in communication and management, and skills to enable them to operate effectively in a business environment. This argument is discussed in the literature and supported by the empirical evidence collected in the survey conducted with UK small business managers. The hybrid training approach proposed by HAPPINESS attempts to address the problem of skills shortage in ICT by developing appropriate training needs identification methods and matching the identified personal training needs with a proposed hybrid training provision. The challenge, however, remains for higher education institutes and training organizations to prepare ICT students to respond to the hybrid skill needs of enterprises.