MLA
Massey, Anne P., et al. "Enhancing Performance Through Knowledge Management: Holistic Framework." Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research, edited by El-Sayed Abou-Zeid, IGI Global, 2008, pp. 296-313. https://doi.org/10.4018/978-1-59904-486-6.ch014
APA
Massey, A. P., Ramesh, V., & Montoya-Weiss, M. M. (2008). Enhancing Performance Through Knowledge Management: Holistic Framework. In E. Abou-Zeid (Ed.), Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research (pp. 296-313). IGI Global. https://doi.org/10.4018/978-1-59904-486-6.ch014
Chicago
Massey, Anne P., V. Ramesh, and Mitzi M. Montoya-Weiss. "Enhancing Performance Through Knowledge Management: Holistic Framework." In Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research, edited by El-Sayed Abou-Zeid, 296-313. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-486-6.ch014
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