MLA
Kuechler, W. L. "Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 173-191. https://doi.org/10.4018/978-1-59904-396-0.ch011
APA
Kuechler, W. L. (2006). Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 173-191). IGI Global. https://doi.org/10.4018/978-1-59904-396-0.ch011
Chicago
Kuechler, W. L. "Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 173-191. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-0.ch011
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