GovBenefits.gov: A Case Study in Government-to-Citizen Interaction

GovBenefits.gov: A Case Study in Government-to-Citizen Interaction

Curtis Turner (U.S. Department of Labor, USA)
Copyright: © 2007 |Pages: 22
DOI: 10.4018/978-1-59904-177-3.ch011
OnDemand PDF Download:
$37.50

Abstract

This case study examines how 10 federal agencies came together in the fall of 2001 to implement an e-government initiative as part of President George W. Bush’s Presidential Management Agenda. The initiative, known as GovBenefits.gov™, is a Web site that connects citizens to 1,000 (390 federal and 610 state government) benefit and assistance programs. Through a series of personal interviews and an examination of program documentation, the case study explores the people, technology, and processes used to launch and maintain the Web site. The author arrives at five lessons learned, which are: (1) Establish a clear value proposition; (2) Develop shared risk and rewards; (3) Develop tangible results quickly; (4) Use creativity to get the word out; and (5) Don’t stop innovating.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Foreword
G. David Garson
Acknowledgments
Bruce Rocheleau
Chapter 1
Matt Miszewski
Wisconsin Governor Jim Doyle inherited a $3.2 billion de?cit when he took of?ce in January 2003. His plans to institute a meaningful, long-term ?x... Sample PDF
State of Wisconsin IT: Destroying the Barriers to Borderless Government
$37.50
Chapter 2
Norman Jacknis, Scott Erik Fernqvist
Prior to 1998, Westchester County (New York) outsourced vital IT functions, lacked a signi?cant Web presence, and relied on outdated and... Sample PDF
Westchester County Case Study
$37.50
Chapter 3
Glenn Trommels
After 13 years of IT experience in private enterprise, taking over the City of Rockford’s IT Department proved to be a shocking experience. The... Sample PDF
Repairing the Broken Information Technology Department
$37.50
Chapter 4
Dave Bloch
This chapter provides a case study of how a rural California county transitioned its technological governance from one centered on the perceived... Sample PDF
Becoming an Enterprise: Developing an E-Governance Structure in Nevada County, California
$37.50
Chapter 5
Donald J. Carlsen
This case study details the process that the City of Naperville, IL has developed to govern its information technology project selection process. IT... Sample PDF
IT Governance at the City of Naperville, Illinois
$37.50
Chapter 6
J. Louis Boglioli III
A small team of skilled, motivated employees made a sweeping change in their organization for the betterment of all. Management empowered them by... Sample PDF
Cutting the Red Tape to Go Paperless
$37.50
Chapter 7
Lawrence E. Gunderson
This case study reviews the process that the City of Naperville Information Technology Department undertook to implement a Computerized Maintenance... Sample PDF
Implementation of a Computerized Maintenance Management System (CMMS) for the City of Naperville Department of Public Utilities
$37.50
Chapter 8
Kimberly Furumo
This chapter provides a case study of a failed enterprise resource planning (ERP) implementation at a public university. Public universities, like... Sample PDF
Insuring a Successful ERP Implementation: Lessons Learned from a Failed Project at a State Public University
$37.50
Chapter 9
Paul W. Taylor
This case study focuses on the modernization of purchasing practices and policies by a large city government. It hinged on harvesting savings from... Sample PDF
To Shop and Buy in L.A.: Mining Cost Out of Old Processes in Building a New Supply Chain for the City of Los Angeles
$37.50
Chapter 10
Milton L. Petersen
Many different types of large, complex technology-related initiatives (such as the implementation of modern enterprise resource planning systems)... Sample PDF
Technology Contracting in the Public Sector
$37.50
Chapter 11
Curtis Turner
This case study examines how 10 federal agencies came together in the fall of 2001 to implement an e-government initiative as part of President... Sample PDF
GovBenefits.gov: A Case Study in Government-to-Citizen Interaction
$37.50
Chapter 12
Steven M. Cantler
The City of Tampa, Florida developed and implemented an innovative Web-enabled enterprise-wide solution, addressing basic requests for services with... Sample PDF
Tampa, Florida Internet-Based Customer Service Center
$37.50
Chapter 13
Saundra J. Reinke
This case study evaluates the offering of online property tax collections to constituents within Stonewall County, Georgia. It addresses the costs... Sample PDF
Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner's Of?ce
$37.50
Chapter 14
Bogdan Hoanca
The case describes the development of the Alaska Federal Health Care Access Network (AF-HCAN), a consortium providing telemedicine in Alaska. Given... Sample PDF
Alaska Federal Health Care Access Network: Deploying Telemedicine Services in the 49th State
$37.50
Chapter 15
Mete Yildiz
This chapter presents the case study of YerelNet (Local Network, in Turkish), which is a Web portal and a Web-enabled communication platform for... Sample PDF
YerelNet (Local Network): A Web Portal and Web-Enabled Communication Platform for Turkish Local Governments
$37.50
Chapter 16
J. Ramon Gil-Garcia, Sharon S. Dawes
How does a very large and diverse state government with a long history of decentralized IT management go about creating a high-quality state-wide... Sample PDF
The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure
$37.50
Chapter 17
Luis Felipe Luna-Reyes, Theresa A. Pardo, Felipe Burgos Ochoátegui, Rocío Moreno Sanabria
One of the main problems of information systems development in multi-agency, inter-organizational projects is sustaining willingness to participate... Sample PDF
Bureau of Housing Services (BHS)
$37.50
Chapter 18
Jerome A. Schulz, Richard Tuma
During 2004 Waukesha County, Wisconsin, implemented a collaborative 9-1-1 public safety communications center. This case study describes the... Sample PDF
A Collaborative Communications Center and Public Safety Data Systems
$37.50
Chapter 19
Yu-Che Chen, Kurt Thurmaier
This chapter provides a case study of building a knowledge management system for collaboration between local governments. It describes the... Sample PDF
The Challenges of Building a Knowledge Management System for Local Collaboration
$37.50
Chapter 20
Jim Landers
This chapter describes the Enterprise Zone (EZ) Fiscal Impact Project conducted in 2003 by the Of?ce of Fiscal and Management Analysis (OFMA)... Sample PDF
Using GIS to Generate Spatial Datasets for Public Management and Analysis: A Description of the Enterprise Zone Fiscal Impact Project in Indiana
$37.50
Chapter 21
The Techonomic Divide  (pages 314-326)
Alex Pettit, Anthony Caranna
Much has been written on the digital divide, whereby less af?uent citizens are (or will be) left out of the “next wave” of progress due to the... Sample PDF
The Techonomic Divide
$37.50
About the Editor