The new face of government is electronic. Prior to the development of e-government, adoption of small-scale computing and networking in homes and businesses created the world of e-business, where computer technologies mediate transactions once performed face-to-face. Through the use of computers large and small, companies reduce costs, standardize performance, extend hours of service, and increase the range of products available to consumers. These same technological advances create opportunities for governments to improve their capacity to meet growing public service mandates. Tasks that formerly required a trip to city hall can be accomplished remotely. Government employees can post answers to frequently asked questions online, and citizens can submit complex questions through the same electronic mail (e-mail) systems already used at home and in businesses. This developing e-government increases the number and complexity of electronic databases that must be managed according to the roles information plays in government operations.