E-Government Interoperability: Frameworks for Aligned Development

E-Government Interoperability: Frameworks for Aligned Development

Petter Gottschalk (Norwegian School of Management, Norway)
DOI: 10.4018/978-1-60566-713-3.ch002
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Abstract

The mobilization of electronic information across government organizations has the potential of modernizing and transforming information exchanges. The current information exchanges are, however, often inefficient and error-prone, causing interoperability problems for electronic government. Based on a literature review, this chapter presents some of the many frameworks for aligned development to improve e-government interoperability.
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1. Cross-Organizational Back-Office Integration

In electronic government, a distinction can be made between the front and back offices of public service delivery organizations. The interaction between citizens and civil servants occurs in the front office, while in the back office, the assessment of inquiries as well as the supporting registration activities take place. Back office activities normally require the exchange of information between the back offices of different agencies. However, back-office co-operation is found to be a serious problem (Bekkers, 2007).

Bekkers (2007) phrased the question: Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process of management challenge? He argues that comparative case study research has primarily shown that integration is the outcome of a process in which offices have been able to create a shared understanding about the necessity of integration and in which conflicting rationalities, with their own core values, internal logic and legitimacy, have to be weighed against each other. Integration is a goal-searching, incremental process, which should anticipate a changing political agenda in order to gain support.

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Dedication
Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
Editorial Advisory Board
Table of Contents
Foreword
Marijn Janssen
Preface
Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
Acknowledgment
Ganesh P. Sahu, Yogesh K. Dwivedi, Vishanth Weerakkody
Chapter 1
Bharat Maheshwari, Vinod Kumar, Uma Kumar, Vedmani Sharan
Electronic government (E-government) portals are considered one of the most popular conduits for offering government services online. Successful... Sample PDF
A Framework for E-Government Portal Development
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Chapter 2
Petter Gottschalk
The mobilization of electronic information across government organizations has the potential of modernizing and transforming information exchanges.... Sample PDF
E-Government Interoperability: Frameworks for Aligned Development
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Chapter 3
Mahfuz Ashraf, Jo Hanisch, Paul Swatman
While there is hope that ICT interventions will lead to socio-economic development in developing countries, there is a dearth of research concerning... Sample PDF
An Explorative Study of Dynamic Influences on ICT-Led Developmental Impact at Community Level
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Chapter 4
Marc Holzer, Aroon Manoharan
The chapter is based on a study of global municipal Web portals conducted through a collaboration between the E-Governance Institute at... Sample PDF
Tracking the Digital Divide: Studying the Association of the Global Digital Divide with Societal Divide
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Chapter 5
Charru Malhotra, V.M. Chariar, L.K. Das
The speed and outreach enabled by information and communication technologies (ICT) have improved mechanisms of delivery of information, services and... Sample PDF
Making ICT more Meaningful for Governance in the Rural Areas: Role of the Community Knowledge Systems
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Chapter 6
Sandeep Kaur, N. Mathiyalagan
ICTs in general and e-governance in particular offer tremendous opportunities for improving demand-driven transparent and accountable service... Sample PDF
Impact of E-Government Implementation on Poverty Reduction in Rural India: Selected Case Studies
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Chapter 7
Subhajit Choudhury, Sudhir Kumar
The chapter introduces information communication technology and its importance with respect to digital divide. Digital divides is the connotation of... Sample PDF
E-Governance: Tool for E-Democracy and Citizen Empowerment in the Horizon of Information Technology Era in Developing Society in India, Nepal and Bangladesh
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Chapter 8
Siddhartha Ghosh
E-governance is the public sector’s use of information and communication technologies (ICT) with the aim of improving information and service... Sample PDF
Application of Natural Language Processing (NLP) Techniques in E–Governance
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Chapter 9
Anand Agrawal
A primary goal of e-governance is providing online-services to citizens over the internet (Web portals) to facilitate government-to-citizen (G2C)... Sample PDF
Assessing E-Governance Online-Service Quality (EGOSQ)
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Chapter 10
Sundresan Perumal
As the world is streaming into an electronic world there are still huge communities that don’t understand the evolution government into the era of... Sample PDF
The Success Model of Evolution from Government to E-Governance
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Chapter 11
Shafi Al-Shafi, Vishanth Weerakkody
This chapter examines the adoption of free wireless internet parks (iPark) by Qatari citizens as means of accessing electronic services from public... Sample PDF
Technology Acceptance of Free Wireless Internet Park Initiatives
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Chapter 12
Yogesh K. Dwivedi
The main purpose of this chapter is to provide readers an exhaustive list of references focused upon electronic government related issues.The... Sample PDF
A Bibliometric Analysis of Electronic Government Research
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Chapter 13
C.S.R. Prabhu
The National e-Governance Plan (NeGP) proposes citizen service delivery up to the village level through various channels including village kiosks.... Sample PDF
Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery
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Chapter 14
Swamy Tribhuvananda H.V., Gopakumar K.
ICTs are increasingly being recognized by the people across the globe as essential tools of development – tools that can empower them, enhance... Sample PDF
E-Halli: An Opportunity to Become Rural Entrepreneurs
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Chapter 15
Moaman Al-Busaidy, Vishanth Weerakkody
With the advancement of the Internet and supporting information and communication technologies, e-government has emerged as an effective means of... Sample PDF
E-Government Implementation in Oman: A Preliminary Investigation
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Chapter 16
Vineeta Dixit
Information communications technologies (ICTs) are one of the major areas of research and investment in developing countries because they seem to... Sample PDF
Telecentres: The New Public Spheres?
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About the Contributors