MLA
Kim, G., and J. Price. "Heineken USA: Reengineering Distribution with HOPS." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 241-250. https://doi.org/10.4018/978-1-59904-396-0.ch015
APA
Kim, G. & Price, J. (2006). Heineken USA: Reengineering Distribution with HOPS. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 241-250). IGI Global. https://doi.org/10.4018/978-1-59904-396-0.ch015
Chicago
Kim, G., and J. Price. "Heineken USA: Reengineering Distribution with HOPS." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 241-250. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-0.ch015
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