MLA
Pavlou, Paul A. "Impersonal Trust in B2B Electronic Commerce: A Process View." Business to Business Electronic Commerce: Challenges and Solutions, edited by Merrill Warkentin, IGI Global, 2002, pp. 71-90. https://doi.org/10.4018/978-1-930708-09-9.ch004
APA
Pavlou, P. A. (2002). Impersonal Trust in B2B Electronic Commerce: A Process View. In M. Warkentin (Ed.), Business to Business Electronic Commerce: Challenges and Solutions (pp. 71-90). IGI Global. https://doi.org/10.4018/978-1-930708-09-9.ch004
Chicago
Pavlou, Paul A. "Impersonal Trust in B2B Electronic Commerce: A Process View." In Business to Business Electronic Commerce: Challenges and Solutions, edited by Merrill Warkentin, 71-90. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-09-9.ch004
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