Implementation of Collaborative Technologies as a Learning Process

Implementation of Collaborative Technologies as a Learning Process

Tatyana Bondarouk (University of Twente, The Netherlands) and Klaus Sikkel (University of Twente, The Netherlands)
Copyright: © 2003 |Pages: 19
DOI: 10.4018/978-1-59140-040-0.ch011
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Nowadays, more and more information and communication technologies (ICT) gain the characteristics of groupware as they strive to support different aspects of collaborative work. These types of ICT become progressively intertwined in the infrastructures of companies and therefore their implementation deserves as much attention as their design and development. However the literature keeps on providing examples of failures of groupware projects. In this paper we propose a novel theoretical perspective to understand implementation of such technologies based on learning theories. A technology implementation process is regarded as a learning process. The model describes two levels of the implementation process: the user level (individuals and groups) and the organisational level. At the group level it is based on five steps of collaborative learning within a group of users. At the organisational level it is related to the learning climate. By means of the longitudinal case study we have operationalized the constructs from the model towards concrete user-group and managerial activities that advance implementation of groupware. The discussion leads us to conjecture that a better organisational learning climate could promote successful implementation of groupware through group learning. Ultimately the insights derived from the model should lead to the tangible ways to foster the learning climate.

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Table of Contents
Chapter 1
Manuel Mora, Ovsei Gelman, Francisco Cervantes, Marcelo MejIa, Alfredo Weitzenfeld
In the new economic context, based on Information and Knowledge resources, the concepts of Information Systems and Information Technology (IS&IT)... Sample PDF
A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems?
Chapter 2
Jeimy J. Cano
Information Technology, during the last few years, has turned into a determining factor of modern organization development. In this line, a lot of... Sample PDF
Technological Frames Recursive Construction Approach: A Systemic Theory for Information Technology Incorporation in Organizations
Chapter 3
Hernan Lopez-Garay
Recent developments in systems thinking (Fuenmayor & López Garay, 1991; Fuenmayor, 1991a,b,c; Fuenmayor, 1997; López-Garay & Suárez, 1999) linked to... Sample PDF
Extending Checkland's Phenomenological Approach to Information Systems
Chapter 4
Jose L. Roldan, Antonio Leal
This chapter offers a reflection about systems thinking, models and validation tests. In this way, starting from the recognized model of information... Sample PDF
A Validation Test of an Adaptation of the DeLone and McLean's Model in the Spanish EIS Field
Chapter 5
Roberto Vinaja
This chapter applies several concepts from classical Systems Theory to the growing area of E-commerce and agents. The purpose of this chapter is to... Sample PDF
A Systemic Approach of Electronic Commerce
Chapter 6
N. du Plooy
Since the very early days of computing, information systems were regarded as “man-machine” systems. This definition is of far greater importance to... Sample PDF
Information Systems as Social Systems
Chapter 7
Philip J. Dobson
The chapter revisits the System of System Methodologies (SoSM) and suggests that use of the SoSM as a framework for defining methodological... Sample PDF
The SoSM Revisited-A Critical Realist Perspective
Chapter 8
Ala Abu-Samaha
In this chapter, the author describes an alternative approach to evaluating Information Technology (IT) projects, which involves developing a... Sample PDF
Soft Evaluation: A Systemic Approach for Post-Implementation Review
Chapter 9
Rodrigo Cordoba, Gerald Midgley
Most current information systems (IS) planning methodologies are focused on achieving ‘successful’ plans, i.e., plans that provide competitive... Sample PDF
Addressing Organizational and Societal Concerns: An Application of Critical Systems Thinking to Information Systems Planning in Colombia
Chapter 10
Bruce R. Campbell, G. Mike McGrath
There is considerable evidence that many information systems (IS) projects fail because of organizational, “softer” or “people-related” issues.... Sample PDF
The Information System within the Organization: A Case Study
Chapter 11
Tatyana Bondarouk, Klaus Sikkel
Nowadays, more and more information and communication technologies (ICT) gain the characteristics of groupware as they strive to support different... Sample PDF
Implementation of Collaborative Technologies as a Learning Process
Chapter 12
Sushil K. Sharma, Jatinder N.D. Gupta
The concept of the learning organization that strives continually to develop its people and processes will be an accepted philosophy of all... Sample PDF
A Framework for Building Learning Organizations
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