Improvisational Change Management: New Work Forms with Groupware

Improvisational Change Management: New Work Forms with Groupware

Agneta Nilsson (University of Goteborg, Sweden) and Agneta Ranerup (University of Goteborg, Sweden)
Copyright: © 2002 |Pages: 21
DOI: 10.4018/978-1-930708-19-8.ch014
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In Sweden, an increasing number of the municipal administrations are introducing groupware for case and document management. During 1996, the municipal administration in this study began the introduction of a platform for case and document management based on Lotus Notes Domino. This system supports planning and collaboration of common work tasks based on an integrated system for e-mail and shared databases with information. It is obvious that this platform has a potential to change the work and work situations for the employees. More specifically, this platform provides a possibility to introduce more process- and collaborative-oriented work forms. In this chapter, we present experiences from this process of groupware introduction. In the organizational plan, one of the formulated objectives of this change process is to achieve new process and collaborative ways of work (ADB-kontoret, 1997). Therefore, a first focus in this chapter is on to what extent the introduction and use of the information technology has resulted in new work forms.

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Table of Contents
Åke Grönlund
Chapter 1
Ake Gronlund
The concept of electronic government (eGov), sometimes electronic governance, is about to emerge from a practitioners’ concept to one that also... Sample PDF
Introduction to Electronic Government: Design, Applications and Management
Chapter 2
Ake Gronlund
eGov concerns both internal and external use of IT, for internal administration as well as for external services. It is about more IT use, better... Sample PDF
Electronic Government - Efficiency, Service Quality and Democracy
Chapter 3
Lars-Erik Janlert
The modern ideals for decision and action are hard pressed by doubts on their continued validity and by new difficulties in their implementation... Sample PDF
Post-Modern Decision Making
Chapter 4
Klaus Lenk, Roland Traunmuller, Maria Wimmer
Governments at all levels--national, regional and local--are faced with growing demands to organize their work more efficiently and effectively.... Sample PDF
The Significance of Law and Knowledge for Electronic Government
Chapter 5
Andru Riera, Jordi Sanchez, Laia Torras
Through time, electoral processes have been incorporating more and more technology. The voting methods in the U.S., for example, have evolved from... Sample PDF
Internet Voting: Embracing Technology in Electoral Processes
Chapter 6
Brian Detlor, Kim Finn
This chapter identifies and describes factors that inhibit and promote successful electronic government portal design. These factors are based on a... Sample PDF
Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives
Chapter 7
Fernando Galindo
If trust is a key value in e-commerce, it is much more so e-Government. This is because confidence is essential to the automated, blind relations... Sample PDF
e-Government Trust Providers
Chapter 8
Jorgen S. Svensson
The chapter will now start with a short introduction into the Dutch General Assistance Act, its administration and the problems concerned with that... Sample PDF
The Use of Legal Expert Systems in Administrative Decision Making
Chapter 9
William R. Gates, Mark E. Nissen
Two modes of matching people with jobs prevail at present: hierarchical planning and distributed markets. Each has strengths and limitations, but... Sample PDF
Agent- and Web-Based Employment Marketspaces in the U.S. Department of Defense
Chapter 10
Ronald E. Leenes
In 1995 the Dutch Ministry of the Interior and the Association of Dutch Local Governments (VNG) initiated an ambitious program to improve public... Sample PDF
The Enschede Virtual Public Counter: Ole 2000 - A Case Study
Chapter 11
Ann Macintosh, Elisabeth Davenport, Anna Malina, Angus Whyte
This chapter focuses on the development, application and impact of information and communication technology on civic representation and... Sample PDF
Technology to Support Participatory Democracy
Chapter 12
Tom Gross
Political systems and technology are interdependent and influence each other. On the one hand, political systems and political leaders aim at... Sample PDF
e-Democracy and Community Networks: Political Visions, Technological Opportunities and Social Reality
Chapter 13
Ari-Veikko Anttiroiko
The success of public organizations depends increasingly on how efficiently they utilize internal and external knowledge resources in adjusting to... Sample PDF
Strategic Knowledge Management in Local Government
Chapter 14
Agneta Nilsson, Agneta Ranerup
In Sweden, an increasing number of the municipal administrations are introducing groupware for case and document management. During 1996, the... Sample PDF
Improvisational Change Management: New Work Forms with Groupware
Chapter 15
Mikael Wiberg, Ake Gronlund
The Internet has often been envisioned to have decentralizing effects. Not only should the technology in theory have the potential for making it... Sample PDF
e-Government in Sweden: Centralization, Self-Service and Competition
Chapter 16
Barb Kieley, Greg Lane, Gilles Paquet, Jeffrey Roy
Moving industrial society government onto a digital platform would simply produce a digitized industrial government—a form of governance that would... Sample PDF
e-Government in Canada: Services Online or Public Service Renewal?
Chapter 17
Christine Poupa
This chapter presents some reference points about institutions of direct democracy in Switzerland and electronic democracy in Switzerland. It will... Sample PDF
Electronic Government in Switzerland: Priorities for 2001-2005 - Electronic Voting and Federal Portal
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