Inducing Enterprise Knowledge Flows

Inducing Enterprise Knowledge Flows

Mark Nissen (Naval Postgraduate School, USA)
Copyright: © 2004 |Pages: 18
DOI: 10.4018/978-1-59140-162-9.ch009
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The knowledge-based organization appears to offer great promise in terms of performance and capability. Indeed, many researchers are actively working to understand how organizational strategy, structure and technology can be combined and integrated to harness the competitive power of knowledge. However, knowledge is not evenly distributed through the organization, so rapid and efficient knowledge flow is critical to enterprise performance. This chapter builds upon the current state of the art pertaining to knowledge flow, and it develops a model to help induce the flow of knowledge through an organization. Because of the time-critical nature of most knowledge work in the modern enterprise, we focus in particular on knowledge dynamics, to enable rapid and efficient flow, and to help the enterprise become more knowledge-based. Using a global manufacturing firm as an example to illustrate how the knowledge-flow model provides practical guidance, we identify knowledge elements that are critical to effective performance in an unpredictable, dynamic business environment, and we use the multidimensional model to illustrate how to identify specific knowledge flows required for success. Further analysis reveals that different knowledge flows require different approaches in terms of IT and process changes — with the attendant insight that one size does not fit all in terms of knowledge management — and a specific focus on clumped knowledge and constricted flows enables the experienced manager to work through the necessary interventions—often with the set of tools and processes already present in the organization. We also illustrate how the multidimensional model can be augmented to depict the relative flow times associated with various knowledge elements, which provides a rough schedule as well as a roadmap to use for planning requisite knowledge flows for the knowledge-based organization.

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Table of Contents
Jatinder N. D. Gupta, Sushil Sharma
Chapter 1
Jatinder D. Gupta, Sushil K. Sharma, Jeffrey Hsu
One of the key factors that distinguishes the intelligent business enterprise of the 21st century is the emphasis on knowledge and information.... Sample PDF
An Overview of Knowledge Management
Chapter 2
Sushil K. Sharma, Jatinder D. Gupta, Nilmini Wickramasinghe
New technologies, increasingly demanding customers, new aggressive competitors, and innovations in products and value now characterize our current... Sample PDF
Information Technology Assessment for Knowledge Management
Chapter 3
Hamada H. Ghenniwa, Michael N. Huhns
This chapter describes an architecture for the eMarketplace that integrates the interests of autonomous enterprises in a single open-market... Sample PDF
Intelligent Enterprise Integration: eMarketplace Model
Chapter 4
Ross A. Lumley
The chapter reviews how the financial markets historically have been affected by new technologies and shows that, time and again, technological... Sample PDF
Financial Markets in the Internet Age
Chapter 5
Murat Baygeldi, Steve Smithson
The nature of information systems is often complex and involves both human and nonhuman components. This is particularly true in an electronic... Sample PDF
Ability of the Actor Network Theory (ANT) to Model and Interpret an Electronic Market
Chapter 6
Dohoon Kim
This chapter introduces the ASP (Application Service Provider) industry which provides essential infrastructure for the Internet-based e-business... Sample PDF
An Explanatory Approach to the ASP Industry Evolution Where IT Services Move from P-service to E-service
Chapter 7
Maria Manuel Mendes, Jorge F.S. Gomes, Bernardo Batiz-Lazo
This chapter uses key concepts in the knowledge management literature to analyse the procedures and practices used by a team during a new product... Sample PDF
Management of Knowledge in New Product Development in Portuguese Higher Education
Chapter 8
Karen Neville, Philip Powell
This chapter outlines the proposed development of a “Knowledge Base Support Environment” for a university. The system is completely interactive... Sample PDF
An Interactive System for the Collection and Utilization of Both Tacit and Explicit Knowledge
Chapter 9
Mark Nissen
The knowledge-based organization appears to offer great promise in terms of performance and capability. Indeed, many researchers are actively... Sample PDF
Inducing Enterprise Knowledge Flows
Chapter 10
Lisa J. Burnell, John W. Priest, John R. Durrett
An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its... Sample PDF
Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains
Chapter 11
Bonnie Rubenstein Montano
Knowledge management serves to create value from an organization’s intangible assets. Many organizations have adopted knowledge management practices... Sample PDF
Virtual Communities as Role Models for Organizational Knowledge Management
Chapter 12
Gary F. Templeton
An explosion of research on the organizational learning paradigm has caused a great need for continued theoretical development to enable a more... Sample PDF
Learning Maturity: Incorporating Technological Influences in Individual and Organizational Learning Theory
Chapter 13
Juin-Cherng Lu, Chia-Wen Tsai
This chapter is an exploratory investigation of the relationship and interaction between the learning organization and organizational learning in... Sample PDF
An Investigation to an Enabling Role of Knowledge Management Between Learning Organization and Organizational Learning
Chapter 14
J. Daniel Sherman
The theoretical basis for achieving optimal levels of cross-functional integration in new product development and the management of large scale... Sample PDF
21st Century Organizations and the Basis for Achieving Optimal Cross-Functional Integration in New Product Development
Chapter 15
Kwangyeol Ryu, Mooyoung Jung
This chapter introduces a fractal-based approach to managing intelligent enterprises. Faced with intense competition in the growing global market... Sample PDF
Fractal Approach to Managing Intelligent Enterprise
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