Information Security Awareness

Information Security Awareness

Gary Hinson (IsecT Ltd, New Zealand)
DOI: 10.4018/978-1-60566-132-2.ch019
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Abstract

This chapter highlights the broad range of factors that are relevant to the design of information security awareness programs, primarily by reference to the literature. It emphasizes the need to supplement technical information security controls with security awareness, training and educational activities to address human vulnerabilities. It outlines requirements noted in standards, laws and regulations, and explains the value of motivational employee communications techniques in creating a security culture.
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Introduction

As with health and safety or legal compliance, management can hardly expect employees to comply with corporate information security policies, adopt security standards and follow security procedures if they don’t even know of their existence. Information security awareness is therefore an essential component of effective information security management systems, supporting and enhancing the technical and procedural information security controls and contributing to the corporation’s overall governance. In order to instill a genuine security culture throughout the organization, the awareness issue goes well beyond simply informing employees of their security obligations. To overcome the inevitable change resistance or inertia, employees have to be both informed and motivated to modify their behaviors, to ‘think security and act securely’. This chapter explains the challenges and details information security awareness approaches that work, using quotations from others in the field to illustrate the points made.

Key Terms in this Chapter

Motivational: Characteristic of security awareness programs that encourage their audiences to behave securely and avoid insecure practices

Awareness: Broad appreciation and understanding of concepts (such as information security risks and controls) and obligations achieved through guidance and motivation

Inspirational: Characteristic of security awareness programs that inspire a commitment to security, for example encouraging audiences to seek out further information and share knowledge with their peers

Captivating: Characteristic of awareness programs that engage and interest their audiences, therefore increasing the likelihood of changing behaviors for the better

Training: Systematic process of bringing students to a level of proficiency in a given topic, acquiring specific skills and competencies.

Education: Systematic process of acquiring knowledge and factual information about more or less specific concepts (such as information security risks and controls), usually but not necessarily through formal teaching.

Compliance: Conformance with security requirements and obligations defined through laws, regulations, policies, standards, procedures and/or guidelines

Complete Chapter List

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Table of Contents
Foreword
John Walp
Preface
Manish Gupta, Raj Sharman
Chapter 1
C. Warren Axelrod
This chapter examines the impact of catastrophes on information security and suggests who might have responsibility for maintaining an appropriate... Sample PDF
Responsibilities and Liabilities with Respect to Catastrophes
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Chapter 2
David Porter
This chapter discusses the latest developments in the shifting threat landscape and their impact on the world of information security. It describes... Sample PDF
The Complex New World of Information Security
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Chapter 3
Ahmed Awad E. Ahmed
In recent years, many studies have highlighted the unprecedented growth in security threats from multiple and varied sources faced by corporate, as... Sample PDF
Employee Surveillance Based on Free Text Detection of Keystroke Dynamics
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Chapter 4
Arunabha Mukhopadhyay, Samir Chatterjee, Debashis Saha, Ambuj Mahanti, Samir K. Sadhukhan
An online business organization spends millions of dollars on firewalls, anti-virus, intrusion detection systems, digital signature, and encryption... Sample PDF
E-Risk Insurance Product Design: A Copula Based Bayesian Belief Network Model
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Chapter 5
Guoling Lao
E-commerce mode aggravates information asymmetry so that honesty-credit problems become more serious. This chapter discusses the honesty-credit... Sample PDF
E-Commerce Security and Honesty-Credit
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Chapter 6
Zhixiong Zhang, Xinwen Zhang, Ravi Sandhu
This chapter addresses the problem that traditional role-base access control (RBAC) models do not scale up well for modeling security policies... Sample PDF
Towards a Scalable Role and Organization Based Access Control Model with Decentralized Security Administration
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Chapter 7
Chandan Mazumdar
There has been an unprecedented thrust in employing Computers and Communication technologies in all walks of life. The systems enabled by... Sample PDF
Enterprise Information System Security: A Life-Cycle Approach
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Chapter 8
Peter O. Orondo
Most companies would agree that securing their information assets is worth some investment. It is thus plausible to assume that low levels of IT... Sample PDF
An Alternative Model of Information Security Investment
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Chapter 9
George O.M. Yee
The growth of the Internet is increasing the deployment of e-services in such areas as e-commerce, e-learning, and e-health. In parallel, the... Sample PDF
Avoiding Pitfalls in Policy-Based Privacy Management
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Chapter 10
Supriya Singh
Enabling customers to influence the way they are represented in the bank’s databases, is one of the major personalization, responsiveness, and... Sample PDF
Privacy and Banking in Australia
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Chapter 11
Madhusudhanan Chandrasekaran, Shambhu Upadhyaya
Phishing scams pose a serious threat to end-users and commercial institutions alike. E-mail continues to be the favorite vehicle to perpetrate such... Sample PDF
A Multistage Framework to Defend Against Phishing Attacks
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Chapter 12
Ghita Kouadri Mostefaoui, Patrick Brézillon
In recent years, the security research community has been very active in proposing different techniques and algorithms to face the proliferating... Sample PDF
A New Approach to Reducing Social Engineering Impact
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Chapter 13
Yang Wang
Privacy-enhancing technologies (PETs), which constitute a wide array of technical means for protecting users’ privacy, have gained considerable... Sample PDF
Privacy-Enhancing Technologies
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Chapter 14
Douglas P. Twitchell
This chapter introduces and defines social engineering, a recognized threat to the security of information systems. It also introduces a taxonomy... Sample PDF
Social Engineering and its Countermeasures
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Chapter 15
Tom S. Chan
Social networking has become one of the most popular applications on the Internet since the burst of the dot-com bubble. Apart from being a haven... Sample PDF
Social Networking Site: Opportunities and Security Challenges
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Chapter 16
James W. Ragucci, Stefan A. Robila
Fraudulent e-mails, known as phishing attacks, have brought chaos across the digital world causing billions of dollars of damage. These attacks are... Sample PDF
Designing Antiphishing Education
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Chapter 17
Serkan Ada
This chapter discusses the recent theories used in information security research studies. The chapter initially introduces the importance of the... Sample PDF
Theories Used in Information Security Research: Survey and Agenda
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Chapter 18
Samuel Liles
Information assurance education is an interdisciplinary endeavor that only when taken as a holistic and inclusive educational activity can be... Sample PDF
Information Assurance and Security Curriculum Meeting the SIGITE Guidelines
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Chapter 19
Gary Hinson
This chapter highlights the broad range of factors that are relevant to the design of information security awareness programs, primarily by... Sample PDF
Information Security Awareness
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Chapter 20
Nick Pullman, Kevin Streff
Security training and awareness is often overlooked or not given sufficient focus in many organizations despite being a critical component of a... Sample PDF
Creating a Security Education, Training, and Awareness Program
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Chapter 21
E. Kritzinger, S.H von Solms
This chapter introduces information security within the educational environments that utilize electronic resources. The education environment... Sample PDF
Information Security Within an E-Learning Environment
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Chapter 22
Donald Murphy, Manish Gupta, H.R. Rao
We present five emerging areas in information security that are poised to bring the radical benefits to the information security practice and... Sample PDF
Research Notes on Emerging Areas of Conflict in Security
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Chapter 23
C. Orhan Orgun
This chapter develops a linguistically robust encryption system, LunabeL, which converts a message into syntactically and semantically innocuous... Sample PDF
The Human Attack in Linguistic Steganography
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Chapter 24
Sérgio Tenreiro de Magalhães, Kenneth Revett, Henrique M.D. Santos, Leonel Duarte dos Santos, André Oliveira, César Ariza
The traditional approach to security has been the use of passwords. They provide the system with a barrier to access what was quite safe in the... Sample PDF
Using Technology to Overcome the Password's Contradiction
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Chapter 25
Antonio Cerone
Reducing the likelihood of human error in the use of interactive systems is increasingly important. Human errors could not only hinder the correct... Sample PDF
Formal Analysis of Security in Interactive Systems
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Chapter 26
Tejaswini Herath
It is estimated that over 1 billion people now have access to the Internet. This unprecedented access and use of Internet by individuals around the... Sample PDF
Internet Crime: How Vulnerable Are You? Do Gender, Social Influence and Education play a Role in Vulnerability?
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Chapter 27
Jarrod Trevathan
Shill bidding is where spurious bids are introduced into an auction to drive up the final price for the seller, thereby defrauding legitimate... Sample PDF
Detecting Shill Bidding in Online English Auctions
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Chapter 28
Carsten Röcker, Carsten Magerkurth, Steve Hinske
In this chapter we present a novel concept for personalized privacy support on large public displays. In the first step, two formative evaluations... Sample PDF
Information Security at Large Public Displays
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Chapter 29
Yuko Murayama, Carl Hauser, Natsuko Hikage, Basabi Chakraborty
The sense of security, identified with the Japanese term, Anshin, is identified as an important contributor to emotional trust. This viewpoint... Sample PDF
The Sense of Security and Trust
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About the Contributors