MLA
Harrison, Tina, and Kathryn Waite. "Informed, Empowered, or Paralyzed?: Outcomes from Engaging in a Website." Encyclopedia of E-Commerce Development, Implementation, and Management, edited by In Lee, IGI Global, 2016, pp. 1662-1673. https://doi.org/10.4018/978-1-4666-9787-4.ch117
APA
Harrison, T. & Waite, K. (2016). Informed, Empowered, or Paralyzed?: Outcomes from Engaging in a Website. In I. Lee (Ed.), Encyclopedia of E-Commerce Development, Implementation, and Management (pp. 1662-1673). IGI Global. https://doi.org/10.4018/978-1-4666-9787-4.ch117
Chicago
Harrison, Tina, and Kathryn Waite. "Informed, Empowered, or Paralyzed?: Outcomes from Engaging in a Website." In Encyclopedia of E-Commerce Development, Implementation, and Management, edited by In Lee, 1662-1673. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9787-4.ch117
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