The Institutional Dimensions of Information Systems Evaluation

The Institutional Dimensions of Information Systems Evaluation

Vassilis Serafeimidis (KPMG Consulting and University of Surrey, UK)
Copyright: © 2001 |Pages: 12
DOI: 10.4018/978-1-878289-90-2.ch006
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Abstract

Information systems evaluation is embedded in many social and organisational processes, and thus is a particularly complex decision process. Evaluation happens in many ways (e.g. formally, informally), uses diverse criteria (e.g. financial, technical, social), follows rigorous methodologies or gut feelings and often becomes a political instrument which influences the balance of organisational power. The existing literature (Ballantine et al., 1995; Farbey et al. 1992; Willcocks and Lester 1994; Ward et al. 1996) identifies noticeable gaps between academic theories, commercially available methodologies, and actual evaluation practice within organisations. Such gaps between theory and practice are not unusual and they have been reported in other research areas. Hsia (1993 p.14) for example argues: “The truth is that most companies have two sets of practices; one real, the other recommended.” In other words there are the formal evaluation practices promoted by organisational rules and structures, the informal practices implemented by stakeholders involved, and finally the academic recommendations which in many cases recognise the delicate nature of evaluation and suggest more interpretive considerations. The better theories tend to emphasise the complexity and richness of the evaluation problem situation or context while the available methodologies tend to oversimplify the process through cookbooks that focus on the more measurable aspects of the outcome of IT/IS investment. Meanwhile, the actual use of such methodologies in practice is often largely determined by the subjective views of individual stakeholders facing a combination of business, organisational and technological pressures.

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Table of Contents
Preface
Wim Van Grembergen
Acknowledgments
Wim Van Grembergen
Chapter 1
Chad Lin, Graham P. Pervan
Information systems / information technology (hereafter referred to as IS/IT) now represents substantial financial investment for many... Sample PDF
A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes
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Chapter 2
John Thorp
Information technology is today transforming all aspects of our lives — how we work, shop, play and learn. It is transforming our economic... Sample PDF
The Benefits Realization Approach to IT Investments
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Chapter 3
Judy McKay, Peter Marshall
It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and... Sample PDF
The IT Evaluation and Benefits Management Life-Cycle
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Chapter 4
Vassilis Serafeimidis
Information technology (IT) and information systems (IS) have become an organizational necessity in order to support routine data processing... Sample PDF
A Review of Research Issues in Evaluation of Information Systems
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Chapter 5
Egon Berghout, Theo-Jan Renkema
The evaluation of information technology (IT) investments has been a recognised problem area for the last four decades, but has recently been... Sample PDF
Methodologies for Investment Evaluation: A Review and Assessment
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Chapter 6
Vassilis Serafeimidis
Information systems evaluation is embedded in many social and organisational processes, and thus is a particularly complex decision process.... Sample PDF
The Institutional Dimensions of Information Systems Evaluation
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Chapter 7
Carla Wilkin, Rodney Carr, Bill Hewett
IT Evaluation is essential, given that the value of investment in the IT industry is currently almost $2 trillion US. There is no doubt that an... Sample PDF
Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation
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Chapter 8
Nandish V. Patel
Until the beginning of the 1990s, information systems (IS) were generally viewed as largely a support for business activity and were justified using... Sample PDF
Evaluating Evolutionary Information Systems: A Post-Modernist Perspective
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Chapter 9
Soo Kyoung Lim
As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work... Sample PDF
A Framework to Evaluate the Informatization Level
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Chapter 10
Kenneth Murphy, Steven John Simon
The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects, and that these methods can... Sample PDF
Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
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Chapter 11
Michael Rosemann
The management of Enterprise Systems (ES) software consists of two main tasks: the implementation and the use, stabilisation and change of this... Sample PDF
Evaluating the Management of Enterprise Systems with the Balanced Scorecard
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Chapter 12
Mahesh S. Raisinghani
This chapter presents a comprehensive model for optimal electronic commerce strategy and extends the relatively novel Analytic Network Process (ANP)... Sample PDF
A Balanced Analysis Approach to Strategic Electronic Commerce Decisions: A Framework of the Evaluation Method
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Chapter 13
Wim Van Grembergen, Ronald Saull
The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive... Sample PDF
Information Technology Governance through the Balanced Scorecard
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Chapter 14
Bram Meyerson
The pace of business and technological change continues to accelerate and the gap between business requirements and the capability of Information... Sample PDF
Using a Balanced Scorecard Framework to Leverage the Value Delivered by IS
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Chapter 15
Peter Verleun, Egon Berghout, Maarten Looijen, Roel van Rijnback
In this chapter, established information resource management theory is applied to improve the development and maintenance of large balanced... Sample PDF
Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company
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Chapter 16
Nancy Eickelmann
This chapter describes the integration of the Capability Maturity Model (CMM) and ISO-9126 software measurement frameworks with the National... Sample PDF
Integrating the Balanced Scorecard and Software Measurement Frameworks
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Chapter 17
Nancy Eickelmann
Organizations have become increasingly dependent on information technologies to conduct daily operations, achieve competitive advantage and to... Sample PDF
A Comparative Analysis of the Balanced Scorecard as Applied in Government and Industry Organizations
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About the Authors