The Institutionalisation of User Participation for Systems Development in Telecom Éireann

Abstract

This case recalls that it was in 1984 that Telecom Eireann first introduced institutional mechanisms, which facilitated employee participation in the formulation and execution of corporate strategy. The lessons learned by Telecom Eireann in addressing such issues helped it to evolve its participative policies into a partnership approach to organizational change, which helped ensure the success of its strategy of IT-enabled organizational transformation.