MLA
Pouloudi, Athanasia, et al. "Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges." Knowledge and Business Process Management, edited by Vlatka Hlupic, IGI Global, 2003, pp. 51-67. https://doi.org/10.4018/978-1-59140-036-3.ch004
APA
Pouloudi, A., Hlupic, V., & Rzevski, G. (2003). Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges. In V. Hlupic (Ed.), Knowledge and Business Process Management (pp. 51-67). IGI Global. https://doi.org/10.4018/978-1-59140-036-3.ch004
Chicago
Pouloudi, Athanasia, Vlatka Hlupic, and George Rzevski. "Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges." In Knowledge and Business Process Management, edited by Vlatka Hlupic, 51-67. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-036-3.ch004
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