Intelligent Decision Making and Risk Analysis for IT Management Processes

Intelligent Decision Making and Risk Analysis for IT Management Processes

Masoud Mohammadian (University of Canberra, Australia) and Ric Jentzsch (University of Canberra, Australia)
DOI: 10.4018/978-1-61350-311-9.ch011
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IT management processes have been growing as the development of modern IT systems has grown. These are often complex with multiple interdependencies that can make it very difficult for Chief Information Officers (CIOs) to comprehend and be aware of potential risks. These risks have the potential to translate into decision making inefficiencies for an organization. Risk analysis for decision making in the planning and monitoring of these systems can be a complex and demanding task. Intelligent decision making in IT management processes and systems are a crucial element of an organization’s success and its competitive position in the marketplace. This chapter considers the implementation of Fuzzy Cognitive Maps (FCM) to provide facilities to capture and represent complex relationships in an IT management process model. By using FCMs, CIOs can regularly review and improve their IT management processes and provide greater improvement in development, monitoring and maintenance of those processes. CIOs can perform what-if analysis to better understand vulnerabilities of their designed system.
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Information Technology Processes

IT processes are activities for development and maintenance of applications, supporting infrastructure (e.g., hardware, systems software, and networks), to managing human resources. Luftman, Bullen et al., (2004) described 38 IT processes that cover all aspects or IT management in an organization. These IT processes have been categorized in three main layers. These layers include:

  • 1.

    Strategic - focus is on long-term goals, for SME’s that is approximately 3 to 4 years, while for large enterprises it is ≥ 4 years;

  • 2.

    Tactical - focus is on yearly activities, for SMEs and large enterprises approximately one year. Focus is also on supporting and feeding into the strategic layer; and

  • 3.

    Operational - for SMEs and large enterprises this is the daily to monthly activities. This layer supports and feeds into the tactical layer.

The strategic layer consists of strategic planning that covers business analysis planning, architecture planning and IT strategic planning control. Figure 1 shows sub-processes of the strategic layer.

Figure 1.

Strategic layer sub-processes

The tactical layer consists of management planning, development planning, resource planning, financial planning, and service planning. These five processes can be further divided into 15 sub-processes. For this analysis we will concentrate on the five processes only. Figure 2 shows the sub-processes.

Figure 2.

Tactical layer sub-processes

Complete Chapter List

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Table of Contents
Mustafa Alshawi, Mohammed Arif
Chapter 1
Mustafa Alshawi, Hafez Salleh
This chapter explains the concept of an IT/IS readiness maturity model including particular requirements in terms of four domains, embracing nine... Sample PDF
IT/IS Readiness Maturity Model
Chapter 2
Eric Lou, Hafez Salleh
Higher education sector is notorious for lagging behind the industrial sector in the application of IT/IS systems and infrastructure. This chapter... Sample PDF
Readiness in Systems Implementation: Lessons from the Higher Education Sector
Chapter 3
Hafez Salleh
Construction sector is unique in a way because more than 90% companies are Small and Medium Sized Enterprise (SME). This chapter presents a case... Sample PDF
Improving the Tendering Process: A Construction Organization Perspective
Chapter 4
Hafez Salleh, Eric Lou
This chapter provides the IT readiness assessment for before and after scenarios of IT systems implementation in a construction consultancy company... Sample PDF
Building for the Future: Systems Implementation in a Construction Organization
Chapter 5
Yasser Al Saleh, Eric Lou
This chapter presents the case of a bank that was established in late 1973 by an initiative from the Government, as a joint venture between the... Sample PDF
Banking for the Future: Starting Anew
Chapter 6
Yasser Al Saleh, Mohammed Arif
This case study revolves around a governmental public service institution, which receives public and government money that it invests. There were... Sample PDF
E-Readiness in Governmental Public Service Institution: Lessons Learnt
Chapter 7
David Rehak, Monika Grasseova
The chapter is focused mainly on assessing the factors of the external environment in the area of security of information systems in the... Sample PDF
The Ways of Assessing the Security of Organization Information Systems through SWOT Analysis
Chapter 8
John Effah, Ben Light
The purpose of this study is to understand a small e-support firm’s response to the local e-readiness and the global e-business environment in a... Sample PDF
An E-Support Firm’s Response to Local E-Readiness and the Global E-Business Environment
Chapter 9
Vian Ahmed, Aisha Abuelmaatti
Collaborative environments have been evolving and effectively employed in large organisations and are believed to have high potential for Small and... Sample PDF
The Use of Collaborative Technologies within SMEs in Construction: Case Study Approach
Chapter 10
Ayman Altameem, Mohamed Zairi
This study is an attempt to bridge the gap in the existing literature by exploring the critical factors that affect IT adoption through a... Sample PDF
E-Readiness in IT/IS Implementation: A Benchmarking Analysis Based on 100 Case Studies
Chapter 11
Masoud Mohammadian, Ric Jentzsch
IT management processes have been growing as the development of modern IT systems has grown. These are often complex with multiple interdependencies... Sample PDF
Intelligent Decision Making and Risk Analysis for IT Management Processes
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