Intelligent Software Agents in Electronic Commerce: A Socio-Technical Perspective

Intelligent Software Agents in Electronic Commerce: A Socio-Technical Perspective

Mahesh S. Raisinghani (University of Dallas, USA), Christopher Klassen (The Software Construction Company, USA) and Lawrence L. Schkade (University of Texas, USA)
Copyright: © 2001 |Pages: 9
DOI: 10.4018/978-1-878289-91-9.ch006
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Abstract

Although there is no firm consensus on what constitutes an intelligent agent (or software agent), an intelligent agent, when a new task is delegated by the user, should determine precisely what its goal is, evaluate how the goal can be reached in an effective manner, and perform the necessary actions by learning from past experience and responding to unforeseen situations with its adaptive, self-starting, and temporal continuous reasoning strategies. It needs to be not only cooperative and mobile in order to perform its tasks by interacting with other agents but also reactive and autonomous to sense the status quo and act independently to make progress towards its goals (Baek et al., 1999; Wang, 1999). Software agents are goal-directed and possess abilities such as autonomy, collaborative behavior, and inferential capability. Intelligent agents can take different forms, but an intelligent agent can initiate and make decisions without human intervention and have the capability to infer appropriate high-level goals from user actions and requests and take actions to achieve these goals (Huang, 1999; Nardi et al., 1998; Wang, 1999). The intelligent software agent is a computational entity than can adapt to the environment, making it capable of interacting with other agents and transporting itself across different systems in a network.

Complete Chapter List

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Table of Contents
Preface
Qiyang Chen
Chapter 1
Antonio Drommi
This chapter will address the issues of interface design and incorporation of human behavior factors into the design process. The traditional... Sample PDF
Interface Design: An Embedded Process for Human Computer Interactivity
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Chapter 3
Jonas Lowgren
The importance of the field we know as human-computer interaction grows as information technology increasingly becomes a pervasive part of everyday... Sample PDF
From HCI to Interaction Design
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Chapter 4
Gerardo Ayala
The chapter focuses on the modeling of software agents that present the performance and functionality needed for supporting collaborative learning... Sample PDF
Intelligent Agents Supporting the Social Construction of Knowledge in a Learning Environment
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Chapter 5
Sooyang Park, Vijayan Sugumaran
The unprecedented growth of the internet and web-based applications has necessitated the deployment of intelligent agents to facilitate some of the... Sample PDF
A Modeling Methodology for Intelligent Agents: An Electronic Commerce Application
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Chapter 6
Paul Darbyshire, Glenn Lowry
This chapter explores the potential for the application of agent technology to evolve an information system. In particular, the use of agents to... Sample PDF
Courseware and its Possible Evolution through the Use of Agent Technology
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Chapter 7
Mahesh S. Raisinghani, Christopher Klassen, Lawrence L. Schkade
Although there is no firm consensus on what constitutes an intelligent agent (or software agent), an intelligent agent, when a new task is delegated... Sample PDF
Intelligent Software Agents in Electronic Commerce: A Socio-Technical Perspective
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Chapter 8
Qiyang Chen, A. F. Norcio
This chapter presents the issues of user modeling and its role in adaptive human-computer interface (HCI). Particularly, it focuses on knowledge... Sample PDF
Knowledge Engineering in Adaptive Interface and User Modeling
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Chapter 9
John Sillince, Duska Rosenberg
The problem considered in this chapter is how does an individual keep in touch with what everybody else is doing, in order to proactively... Sample PDF
Application of a Cognitive Model of Collaboration to a User Interface
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Chapter 10
Jae Woo Chang, Du-Seok Jin
As the number of XML documents is dramatically increasing, it is necessary to develop an XML document retrieval system that can support both... Sample PDF
Structure- and Content-Based Retrieval for XML Documents
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Chapter 11
Wilfried Lemahieu
The term hypermedia denotes an approach to computer data organization in a manner similar to the functioning of the human brain. In essence, human... Sample PDF
MESH: A Model-Based Approach to Hypermedia Design
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Chapter 12
Jonathan Lazar, A. F. Norcio
This chapter will provide a discussion of user considerations in electronic commerce transactions. A consumer in an electronic commerce transaction... Sample PDF
User Considerations in Electronic Commerce Transactions
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Chapter 13
H. Ogata, Y. Yano, N. Furugori
The exploration of social networks is essential to find capable cooperators who can help problem-solving and to augment cooperation between workers... Sample PDF
Computer Supported Social Networking Based on Email Exchange
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Chapter 14
Ron Purser
The cultural significance of Virtual Reality (VR) extends far beyond the fact that it is an innovative technological device. Indeed, VR technology... Sample PDF
The Cultural Aesthetic of Virtual Reality: Simulation or Transparency
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Chapter 15
Rudy J. Lapeer, Polydoros Chios, Alf D. Linney
The introduction of computerized systems in medicine started more than a decade ago. The first applications were mainly focused on archiving and the... Sample PDF
HCI: The Next Step Towards Organization of Computer Assisted Surgical Planning, Intervention and Training (CASPIT)
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About the Authors