MLA
Raisinghani, Mahesh S., et al. "Intelligent Software Agents in Electronic Commerce: A Socio-technical Perspective." Strategies for eCommerce Success, edited by Bijan Fazlollahi, IGI Global, 2002, pp. 196-207. https://doi.org/10.4018/978-1-931777-08-7.ch012
APA
Raisinghani, M. S., Klassen, C., & Schkade, L. L. (2002). Intelligent Software Agents in Electronic Commerce: A Socio-technical Perspective. In B. Fazlollahi (Ed.), Strategies for eCommerce Success (pp. 196-207). IGI Global. https://doi.org/10.4018/978-1-931777-08-7.ch012
Chicago
Raisinghani, Mahesh S., Chris Klassen, and Lawrence L. Schkade. "Intelligent Software Agents in Electronic Commerce: A Socio-technical Perspective." In Strategies for eCommerce Success, edited by Bijan Fazlollahi, 196-207. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-08-7.ch012
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