Introduction

Introduction

Pauline Ratnasingam (University of Vermont, USA)
Copyright: © 2003 |Pages: 11
DOI: 10.4018/978-1-93177-775-9.ch001
OnDemand PDF Download:
$37.50

Abstract

In this chapter we introduce the motivation for the study and discuss the background of inter-organizational trust, followed by significant prior research leading to a rationale of this study. Then we discuss previous research in e-commerce adoption, its history, growth, and an analysis of the factors that drive and inhibit e-commerce adoption. E-commerce is the sharing of business information, maintaining business relationships, and conducting business transactions by means of telecommunications networks (Zwass, 1996:3). E-commerce applications facilitate communication and information exchanges between organizations, thereby enabling mass manufacturing, production, and customization to occur (Giaglis et al., 1998). E-commerce is changing the shape of competition, the dynamics of trading partner relationships, and the speed of fulfillment (Kalakota and Robinson, 2001). In this study, a trading partner is considered to be an organization which engages in business-to-business e-commerce. Trading partners can play various roles of suppliers, merchants, brokers, or customers. They interact with one another to form Inter-organizational relationships (IOR’s). To avoid the possibility of anthropomorphizing the organization, and inferring that the trustor is an organization, inter-firm trust is viewed as the collectively held cognitive belief of a group of well-informed individuals within a firm (Zaheer, McEvily, and Perrone, 1998). Thus, in this study the terms trading partner trust and inter-organizational trust are used interchangeably.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Acknowledgments
Chapter 1
Introduction  (pages 1-11)
Pauline Ratnasingam
In this chapter we introduce the motivation for the study and discuss the background of inter-organizational trust, followed by significant prior... Sample PDF
Introduction
$37.50
Chapter 2
Pauline Ratnasingam
In this chapter, we discuss an initial exploratory study conducted via a survey that aimed to examine the extent of e-commerce adoption in Australia... Sample PDF
Initial Exploratory Study
$37.50
Chapter 3
Literature Review  (pages 22-70)
Pauline Ratnasingam
In chapter 2, we discussed the findings of an initial exploratory survey. In this chapter we undertake an in-depth literature review of... Sample PDF
Literature Review
$37.50
Chapter 4
Research Model  (pages 71-90)
Pauline Ratnasingam
In chapter 3, we reviewed the current literature from theories in multi-disciplines leading to the development of the conceptual model of... Sample PDF
Research Model
$37.50
Chapter 5
Findings and Discussion  (pages 91-148)
Pauline Ratnasingam
Chapter 4 provided a description and discussion of the research method chosen to test the conceptual model of inter-organizational trust in... Sample PDF
Findings and Discussion
$37.50
Chapter 6
Conclusions  (pages 149-158)
Pauline Ratnasingam
In this chapter we conclude our study by contributing to a model of inter-organizational trust within bi-directional dyads based on the findings of... Sample PDF
Conclusions
$37.50
About the Author