Issues in E-Commerce and E-Government Service Delivery

Issues in E-Commerce and E-Government Service Delivery

Genie N.L. Stowers (San Francisco State University, USA)
Copyright: © 2004 |Pages: 17
DOI: 10.4018/978-1-59140-122-3.ch011
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This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure for performance measures, the heightened need for security awareness around e-government and e-commerce, and the need for e-government web design centered around usability. Beginning these discussions are some basic definitions, a review of the current literature on e-government and a discussion of the stages of e-government development. The chapter concludes with a discussion of a future research agenda in e-service delivery and e-commerce. Electronic government, or e-government, can be defined as the “use of technology, particularly web-based Internet applications, to enhance the access to and delivery of government information and service to citizens, business partners, employees, other agencies, and government entities” (McClure, 2000). As will be discussed later, e-commerce applications are a subset of e-government applications, and can be easily defined as “Business transactions conducted by electronic means other than conventional telephone service, e.g., facsimile or electronic mail (e-mail)” (National Telecommunications and Information Administration, 2002).

Complete Chapter List

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Table of Contents
Alexei Pavlichev, G. David Garson
Chapter 1
G. David Garson
E-government promises to mark a new era of greater convenience in citizen access to governmental forms, data, and information. Its advocates promise... Sample PDF
The Promise of Digital Government
Chapter 2
Harold C. Relyea, Henry B. Hogue
Digital government may be regarded as the most recent development in the evolving application of electronic information technology to the... Sample PDF
A Brief History of the Emergence of Digital Government in the United States
Chapter 3
Laura Forlano
This chapter gives an overview of the extent to which e-government has been adopted internationally by reviewing major comparative studies and case... Sample PDF
The Emergence of Digital Government: International Perspectives
Chapter 4
Patricia Diamond Fletcher
This chapter evaluates the emerging electronic “portal” model of information and service delivery to U.S. citizens, businesses, and government... Sample PDF
Portals and Policy: Implications of Electronic Access to U.S. Federal Government Information Services
Chapter 5
Joshua M. Franzel, David H. Coursey
Web portals are the dominant organizational motif for e-government service delivery. To date, most reviews of government portal experiences focus on... Sample PDF
Government Web Portals: Management Issues and the Approaches of Five States
Chapter 6
Barbara Allen, Luc Juillet, Mike Miles, Gilles Paquet, Jeffrey Roy, Kevin Wilkins
This chapter examines the characteristics of government organizations that influence their capacity to employ information technology (IT) in a... Sample PDF
The Organizatonal Culture of Digital Government: Technology, Accountability & Shared Governance
Chapter 7
Paul M.A. Baker, Costas Panagopoulos
Citizen participation-driven e-government is, in theory, a desirable objective of government. However, it is complex along a variety of dimensions... Sample PDF
Political Implications of Digital (e-) Government
Chapter 8
Costas Panagopoulos
Emerging technology has provided public sector leaders with unprecedented opportunities to redefine the relationship between citizens and the state.... Sample PDF
Consequences of the Cyberstate: The Political Implications of Digital Government in International Context
Chapter 9
Patrick R. Mullen
The growth of the Internet and digital government has dramatically increased the Federal government’s ability to collect, analyze, and disclose... Sample PDF
Digital Government and Individual Privacy
Chapter 10
Mark K. Krysiak, Carla Tucker, David Spitzer, Kevin Holland
This essay is a careful examination of the effect of leveraging and integrating the power of the Internet as a tool in the total procurement process... Sample PDF
E-Procurement: State Government Learns from the Private Sector
Chapter 11
Genie N.L. Stowers
This chapter examines three issues emerging in the fields of e-government service delivery and e-commerce — the need for and a potential structure... Sample PDF
Issues in E-Commerce and E-Government Service Delivery
Chapter 12
J. William Holland
This chapter outlines the history of digital government in criminal justice, starting with the Johnson Administration’s findings concerning... Sample PDF
Digital Government and Criminal Justice
Chapter 13
Carole Richardson
The modern focus on the application of business principles to the running of government is unique due to an escalated emphasis on divesting the... Sample PDF
Digital Government: Balancing Risk and Reward through Public/Private Partnerships
Chapter 14
Ronald E. Anderson
After considering the high costs to digital government of inadequate ethical choices, the role of ethics in government generally is reviewed. While... Sample PDF
Ethics and Digital Government
Chapter 15
Franklin Maxwell Haper
Data warehousing is a technology architecture designed to organize disparate data sources into a single repository of information. As such, it... Sample PDF
Data Warehousing and the Organization of Governmental Databases
Chapter 16
Jon Gant, Donald S. Ijams
The focus of this chapter is to examine how government agencies are deploying geographic information systems (GIS) to enhance the delivery of... Sample PDF
Digital Government and Geographic Information Systems
Chapter 17
Shannon Howle Schelin
The era of digital government is upon us. Are government officials and employees prepared for this paradigm shift? The use of digital government... Sample PDF
Training for Digital Government
Chapter 18
Alexei Pavlichev
As public sector agencies use the e-government model to improve delivery of their services, it is important that this model become integrated into... Sample PDF
The E-Government Challenge for Public Administration
Chapter 19
Richard Groper
There seems to be a consensus among scholars and pundits that the lack of access to the Internet among African-Americans and Latinos has created a... Sample PDF
Digital Government and the Digital Divide
Chapter 20
Marc Holzer, Lung-Teng Hu, Seok-Hwi Song
This chapter addresses the topic of citizen participation via digital government in several sections: first, we discuss the relationship between... Sample PDF
Digital Government and Citizen Participation in the United States
Chapter 21
Karin Geiselhart
This book provides abundant evidence that the shift towards digital government is part of a sweeping set of changes. These are best viewed... Sample PDF
Digital Government and Citizen Participation in International Context
Chapter 22
Christopher Corbett
This chapter explores the challenges that we will collectively face as we make choices about the use and implementation of enabling technology for... Sample PDF
The Future of Digital Government
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