Knowledge-Based E-Government Solutions in Dynamic Environment

Abstract

e-Government services have to operate in dynamic environments, and there is a limited time for adaptation in terms of legislation, society, and economy. Maintaining reliable services is even more difficult with continuous changes, like mergers and acquisitions, supply chain activity, staff turnover, and regulatory variation. The nature of the changes has become discontinuous; however, the existing approaches and IT solutions are inadequate for highly dynamic and volatile processes. The management of these challenges requires harmonized change management and knowledge management strategy. In this chapter, the selected change management strategy and the corresponding knowledge management strategy and their IT support are analyzed from the public administration point of view. SAKE (FP6 IST-2005-027128) and SMART projects (LLP 201-1-ES1-LEO05-49395) approaches and IT solutions are discussed to demonstrate the strategic view and to solve the knowledge management and change management related problems and challenges in public administration. Pilots of the projects are focusing on the challenge of dynamically matching educational system offer and job market demand. SAKE provides holistic framework and tool for an agile knowledge-based e-government, while SMART offers an innovative learning environment that will match labour market needs with the training offer.