Lessons Learned from Successes and Failures in Information Systems Outsourcing

Abstract

This chapter presents a process map of information systems outsourcing decisions and factors which influence the outcome of the outsourcing project at each decision point. The author takes a broad view of outsourcing projects and examines IS outsourcing successes and failures in context of project phase. Brief examples are provided to illustrate various outcomes of the decisions faced by both outsourcing vendor and client. The chapter also presents a summary of lessons learned about information systems outsourcing and recommendations for future research.