Library Statistics and Outcomes Assessment

Library Statistics and Outcomes Assessment

Rose L. Bland (Hinks and Elaine Shimberg Health Sciences Center Library at the University of South Florida-Tampa, USA) and Allison M. Howard (Hinks and Elaine Shimberg Health Sciences Center Library at the University of South Florida-Tampa, USA)
Copyright: © 2003 |Pages: 18
DOI: 10.4018/978-1-59140-106-3.ch013
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The objective of collecting library statistics is “to assess the quality and effectiveness of services [and resources] provided by the library” (Poll, 2001, p.307). A review of the literature shows that measurement of electronic resources is a concern, that standards are necessary, and collaboration with publishers is required. As libraries spend more of their valuable resources to provide access to the electronic environment, they need to turn their attention to the effective measurement of electronic resources. In order to do this, libraries must determine relevant statistics (including those that can be collected internally by the library), request vendors to provide standardized statistics, and finally, evaluate the data in the context of their unique setting to enable sound decision-making. Libraries also need to utilize user surveys in addition to local and content-provider statistics, to get a clearer picture of their user’s needs and satisfaction with library services and resources. Although the task is daunting, obtaining reliable statistics in the electronic environment is needed and continues to be another challenging area in academic libraries. This chapter will examine the various issues involved in gathering usage statistics for library electronic resources, including questions relating to why libraries collect statistics, what needs to be collected, and how data are collected. The chapter will also address the challenges encountered in collecting data, the perspective of content-providers, and the issues involved in data presentation. Finally, there will be a short review of several key initiatives on statistics for electronic collections.

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Table of Contents
Amy Tracey Wells
Ardis Hanson, Bruce Lubotsky Levin
Chapter 1
Ardis Hanson, Bruce Lubotsky Levin, Susan Heron
Change has become a way of life for most organizations in the 21st century. In order to withstand profound change, an organisation must be flexible... Sample PDF
Introduction: Technology, Organizational Change and Virtual Libraries
Chapter 2
Patricia Pettijohn, Tina Neville
The evolution from paper to electronic resources transforms the way that information is owned, shared, and accessed. For libraries, the... Sample PDF
Collection Development for Virtual Libraries
Chapter 3
William D. Kearns
Dubbed as the next “Killer Application” (Hanss, 2001), digital video’s anticipated impact on computer networks is enormous. Few other applications... Sample PDF
Libraries as Publishers of Digital Video
Chapter 4
John Abresch
The use of geographic information in a variety of research and educational endeavors has created a number of challenges involving data management... Sample PDF
Geographic Information Systems Research and Data Centers
Chapter 5
Merilyn Burke
Information technologies have transformed libraries in ways that most academic librarians could not have imagined twenty years ago. Traditional... Sample PDF
Access Services in the 21st Century
Chapter 6
Susan Jane Heron, Charles L. Gordon
The environment in which cataloging principles and standards operate has changed dramatically. The development of automated systems for the creation... Sample PDF
Cataloging and Metadata Issues for Electronic Resources
Chapter 7
E-Reference  (pages 95-120)
Amy Tracey Wells, Ardis Hanson
Lipnow (1997) talks about traditional reference as a mediated, one-on-one service that intervenes at the information seeker’s point of need.... Sample PDF
Chapter 8
Beverly Caggiano
Since 1995, university academic libraries have seen increased computer demand and use by faculty, staff, and students; widespread use of... Sample PDF
Website Development Issues
Chapter 9
Kim Grohs, Caroline Reed, Nancy Allen
During the last decade, there have been significant changes in higher education, particularly in the emergence of distance education and the... Sample PDF
Marketing the Virtual Library
Chapter 10
Distance Learning  (pages 148-163)
Merilyn Burke, Bruce Lubotsky Levin, Ardis Hanson
Gapen (1993) states that the concept of remote access to the contents and services of libraries and other information resources provides the user... Sample PDF
Distance Learning
Chapter 11
Kathy Arsenault, Ardis Hanson, Joan Pelland
Change, by its very nature, is unpredictable, and often unmanageable, yet an organization’s success depends on an ability to predict and control... Sample PDF
Issues for Library Management When Implementing Large-Scale Programmatic Change
Chapter 12
Todd Chavez
Change brought about by innovations in computing technologies has fundamentally altered the nature of work in academic libraries. In his description... Sample PDF
Staffing the Transition to the Virtual Academic Library: Competencies, Characteristics and Change
Chapter 13
Rose L. Bland, Allison M. Howard
The objective of collecting library statistics is “to assess the quality and effectiveness of services [and resources] provided by the library”... Sample PDF
Library Statistics and Outcomes Assessment
Chapter 14
Vicki L. Gregory
The revolutionary changes in the educational curriculum for schools of library and information science being evinced by the exponential expansion of... Sample PDF
Re-Engineering Library Education
About the Authors