Literature Review

Literature Review

Pauline Ratnasingam (University of Vermont, USA)
Copyright: © 2003 |Pages: 49
DOI: 10.4018/978-1-93177-775-9.ch003
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Abstract

In chapter 2, we discussed the findings of an initial exploratory survey. In this chapter we undertake an in-depth literature review of business-to-business e-commerce and the importance of trust. The task of undertaking a literature review is challenging, especially when it involves theories from multiple disciplines. The chapter begins with a discussion of e-commerce from two perspectives: a technological perspective (including technology trust mechanisms), and a social perspective (discussing trust behaviours in business relationships). Incorporated into the analysis are previous theories that focus on organizational behaviour (inter-organizational relationships), economic perspective (transaction-cost-economics theory), and political perspective (resource dependency theory). The rest of the chapter is organized as follows. First, we discuss the literature pertaining to the need for inter-organizational trust and provide definitions of trust from multi-disciplines, as well as characteristics and the development of trust in business relationships. This is followed by a discussion of the perceived benefits, perceived risks, and technology trust mechanisms in e-commerce leading to outcomes of e-commerce participation. Then, we examine the organizational, economic, and political theories leading to the evolution of inter-organizational systems to inter-organizational trust. Finally, we conclude the chapter with the development of the conceptual model of inter-organizational trust in e-commerce participation, leading to a justification of the research propositions derived from the model.

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Table of Contents
Acknowledgments
Chapter 1
Introduction  (pages 1-11)
Pauline Ratnasingam
In this chapter we introduce the motivation for the study and discuss the background of inter-organizational trust, followed by significant prior... Sample PDF
Introduction
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Chapter 2
Pauline Ratnasingam
In this chapter, we discuss an initial exploratory study conducted via a survey that aimed to examine the extent of e-commerce adoption in Australia... Sample PDF
Initial Exploratory Study
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Chapter 3
Literature Review  (pages 22-70)
Pauline Ratnasingam
In chapter 2, we discussed the findings of an initial exploratory survey. In this chapter we undertake an in-depth literature review of... Sample PDF
Literature Review
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Chapter 4
Research Model  (pages 71-90)
Pauline Ratnasingam
In chapter 3, we reviewed the current literature from theories in multi-disciplines leading to the development of the conceptual model of... Sample PDF
Research Model
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Chapter 5
Findings and Discussion  (pages 91-148)
Pauline Ratnasingam
Chapter 4 provided a description and discussion of the research method chosen to test the conceptual model of inter-organizational trust in... Sample PDF
Findings and Discussion
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Chapter 6
Conclusions  (pages 149-158)
Pauline Ratnasingam
In this chapter we conclude our study by contributing to a model of inter-organizational trust within bi-directional dyads based on the findings of... Sample PDF
Conclusions
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About the Author