MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies

Abstract

Knowledge sharing among divisions of an organization is an important yet difficult goal foray institution to achieve. This case reports on development of a system that fosters knowledge sharing across divisions and levels of government in a New York State agency. The case will focus on project management aspects, and discuss tools and models used to aid in the development and evolution of this project from an intra-division application to a more pervasive enterprise-wide system. A number of organizational and technological elements provide the impetus for growth, improvement, and success of this system. Overall, the case study provides insights and lessons learned to problems encountered in diverse and sizable organizations, such as large companies and not-for-profit organizations, as well as state and federal governments, where knowledge is distributed and sharing knowledge is critical to organizational performance.