Management Challenges in Broadbend Networking

Abstract

This paper examines the implications of technological discontinuity for organizations in six communities in New York State. From the network manager’s perspective, two broad sets of challenges are presented: technological – including specific issues such as bandwidth management and access and backbone issues, and applications–and those related to acquisition of technical support services. Applications prototyping is presented as a response to the technological challenges. The action research project (and the broader research program of which it is a part) underlying this chapter is focused on the public, nonprofit—including government and healthcare institutions, so-called social sector nonprofits, K-12 and higher education—and small business sectors, but lessons learned are broadly applicable.