Management of Knowledge in New Product Development in Portuguese Higher Education
Maria Manuel Mendes (Deloitte and Touche-Quality Firm, Portugal), Jorge F.S. Gomes (Instituto Superior de Psicologia Aplicada (ISPA), Portugal) and Bernardo Batiz-Lazo (Open University Business School, UK)
Copyright: © 2004
This chapter uses key concepts in the knowledge management literature to analyse the procedures and practices used by a team during a new product development project. More precisely, the knowledge process or knowledge cycle is used as a means to examine issues relating to knowledge identification, creation, storage, dissemination, and application in new product development. Results from the case study also suggest that the knowledge process may be valuable in assessing the structural elements of knowledge management, but fails to provide a more comprehensive explanation of the dynamics and complexities involved. This suggests that more elaborate models are needed to explain how knowledge is created, shared and used in knowledge-intensive processes.