Managing Knowledge-Based Complexities Through Combined Uses of Internet Technologies

Abstract

This chapter introduces a theoretical framework to study how Internet technologies provide organizations with additional capabilities to handle various forms of communication and decision-making complexities. In particular, we investigate how specific use-based combinations of Internet technologies emerge within operational contexts. Principal illustrations are drawn from the U.S. military uses of Tactical Internet during recent operations in Afghanistan and Iraq. Military contexts offer relevant illustrations of organizations using Internet within complex decision environments for which short-term responsiveness and tactical adaptability are critical. Within this framework, we discuss the conditions for which combined uses generate additional value for organizations, and we underline the active role played by final users in exploiting the benefits of tactical Internet. Finally, we examine their additional value in the formulation of an effective technological strategy.