MLA
Kardaras, D., and B. Karakostas. "Mass Customisation of Services and Processes Based on Fuzzy Cognitive Maps." Mass Customization Information Systems in Business, edited by Thorsten Blecker and Gerhard Friedrich, IGI Global, 2007, pp. 237-254. https://doi.org/10.4018/978-1-59904-039-4.ch012
APA
Kardaras, D. & Karakostas, B. (2007). Mass Customisation of Services and Processes Based on Fuzzy Cognitive Maps. In T. Blecker & G. Friedrich (Eds.), Mass Customization Information Systems in Business (pp. 237-254). IGI Global. https://doi.org/10.4018/978-1-59904-039-4.ch012
Chicago
Kardaras, D., and B. Karakostas. "Mass Customisation of Services and Processes Based on Fuzzy Cognitive Maps." In Mass Customization Information Systems in Business, edited by Thorsten Blecker and Gerhard Friedrich, 237-254. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-039-4.ch012
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