A Measuring of Task-Technology Fit for Computer-Mediated Communication

A Measuring of Task-Technology Fit for Computer-Mediated Communication

E. Vance Wilson (University of Wisconsin-Eau Claire, USA) and Joline P. Morrison (University of Wisconsin-Eau Claire, USA)
DOI: 10.4018/978-1-878289-64-3.ch010
OnDemand PDF Download:


A key determinant in the success of computer-mediated communication systems (CMCS) and group support systems (GSS) is the task they are used for (Huber, 1984; DeSanctis & Gallupe, 1987). Task models and theories exist in the domain of non-mediated groups (e.g., McGrath, 1984; Wood, 1986) but application of these to GSS and CMCS has been spotty and the results equivocal (Zigurs & Buckland, 1998). Although research findings repeatedly suggest that the fit between task and computer-mediated communication technology is important, researchers have not yet been able to comprehensively describe or measure the dimensions of appropriate fit. This chapter describes the development and initial testing of an instrument to measure the perceived effectiveness of CMCS based on task type (hereafter PE measure). The PE measure extends prior research in several ways. First, it operationalizes the four major dimensions of McGrath’s task circumplex (McGrath, 1984; McGrath & Hollingshead, 1994), a model which frequently is used as a conceptual framework for studying GSS and CMCS (Dennis & Gallupe, 1993). Thus, it will be straightforward to integrate findings from studies that use the PE measure into the existing literature. Second, all four task types are incorporated into the PE measure, where prior research has focused primarily on generation tasks and, to a lesser extent, choice tasks. This comprehensive view of the overall task construct should benefit the process of theory-building as well as prediction in practical applications. Third, the PE measure has been tested successfully within heterogeneous task domains, suggesting that the instrument has validity and is relatively robust.

Complete Chapter List

Search this Book:
Table of Contents
Steve Clarke, Brian Lehaney
Chapter 1
Steve Clarke, Brian Lehaney
This chapter seeks to cast light on the commonly encountered ‘human-centred’ versus ‘technology’ debate in information systems (IS: Clarke and... Sample PDF
Introduction: Information Systems as Constrained Variety-Issues and Scope
Chapter 2
Andrew Wenn
This chapter describes some aspects of the development of VICNET, an assemblage of computers, cables, modems, people, texts, libraries, buildings... Sample PDF
Topological Transformations: The Co-Construction of an Open System
Chapter 3
M. Gordon Hunter
There is evidence which suggests the software crisis still exists and is negatively impacting both information systems (IS) development and... Sample PDF
Excellent Systems Analysts: A Grounded Theory Approach to Qualitative Research
Chapter 4
W. Hutchinson
Development techniques almost always use top-down approaches to develop software and business systems. Humans need to simplify the external world by... Sample PDF
Bottom-Up Management and System Design
Chapter 5
Jonathan K. Lazar, Anthony F. Norcio
Errors are a major problem for users. In the distant past, the users of computer technology often were limited to computer professionals with... Sample PDF
System and Training Design for End-User Error
Chapter 6
Ruth V. Small, Marilyn P. Arnone
As millions of people “search-and-surf “ the Internet, seeking needed products and services or just exploring to see “what’s out there,” businesses... Sample PDF
Evaluating the Effectiveness of Web Sites
Chapter 7
Simon Bell
Information technology (IT) projects regularly fail. IT projects fail rapidly, spectacularly and with monotonous regularity. IT and related... Sample PDF
Vulnerability and the Aware IS Practitioner: A Reflexive Discourse on Unfinished Business
Chapter 8
Dianne Willis, Elayne Coakes
This chapter looks at the use of enabling technology, in particular the Internet, to share experiences of socio-technical thinking and practice.... Sample PDF
Enabling Technology for Collaborative Working: A Socio-Technical Experience
Chapter 9
Gill Mallalieu, Steve Clarke
The idea of the ‘wicked problem’ (Churchman, 1967), which advocates a pragmatic oscillation between problem and solution, rather than an attempt to... Sample PDF
Information Systems as Wicked Problems
Chapter 10
E. Vance Wilson, Joline P. Morrison
A key determinant in the success of computer-mediated communication systems (CMCS) and group support systems (GSS) is the task they are used for... Sample PDF
A Measuring of Task-Technology Fit for Computer-Mediated Communication
Chapter 11
Elizabeth J. Davidson
Metaphors have long pervaded the discourse around information technology (IT) design (Johnson, 1994), helping developers to conceptualize... Sample PDF
The Metaphorical Implications of Data Warehousing
Chapter 12
Lorraine Warren
Over the last four decades, information technology (IT) has permeated almost every aspect of our lives. From its origins in the data processing (DP)... Sample PDF
Critical Thinking and Human Centered Methods in Information Systems
Chapter 13
Jose Rodrigo Cordoba, Gerald Midgley, Diego Ricardo Torres
Current practice in strategic information systems (IS) planning seems to be focused on surfacing an organisation’s vision and goals, exploring the... Sample PDF
Rethinking Stakeholder Involvement: An Application of the Theories of Autopoiesis and Boundary Critique to IS Planning
About the Authors